Retail Fragrances Sales Associate, Los Cerritos Center - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products while educating customers on fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating customer needs, and delivering service with care. You help prepare and maintain the sales floor, review sales goals and product information, and stay current on trends and promotions. You build customer relationships, maintain a shoppable space through merchandising and inventory-related tasks, and support loyalty and sales goals. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, demonstrate fragrances, and provide tailored product recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and engage customers, assess their fragrance preferences, and offer personalized product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage.
- Build lasting customer relationships using clienteling tools, and promote new launches, events, offers, and loyalty benefits.
- Meet and surpass daily sales goals by delivering exceptional service and acquiring new customers through credit account applications and loyalty enrollment.
- Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, updating signs and pricing, and supporting merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Use point-of-sale technology, cash registers, handheld equipment, and digital selling tools to complete transactions and enhance the shopping experience.
- Review sales goals, learn about new arrivals and top-selling items, and stay current on trends, promotions, and product knowledge.
- Participate in ongoing training, vendor education, and sales events.
- Collaborate with and support colleagues across the Beauty team.
- Follow hygiene, inventory, and compliance standards and provide customers with a sincere, attentive checkout experience.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
