Retail Sales Associate, Los Cerritos Center - Full Time

Macy's•Cerritos, CA

3d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You build trust, meet sales goals, and encourage customer loyalty through engagement, product knowledge, and attentive service. The role also includes keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, new arrivals, popular products, trends, and promotions. Throughout the day, they welcome customers, build relationships through personal conversations, maintain the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you. Teamwork, collaboration, continuous improvement, and achieving individual and store results are important parts of the role. This is a full-time position at the Los Cerritos Center. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers, understand their needs, and provide personalized product and service recommendations.
Deliver genuine hospitality and create memorable shopping experiences that build customer relationships and loyalty.
Work toward and meet sales goals by using customer engagement and effective selling behaviors.
Review sales goals, new arrivals, top-selling items, current trends, and promotions to prepare for customer interactions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share the benefits of the Loyalty program and conclude customer interactions with a sincere thank-you.
Collaborate with colleagues and support individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.