Retail Sales Associate, Los Cerritos Center - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with products and services, and use product knowledge and customer engagement to achieve sales goals and build loyalty. The role includes helping maintain a clean, organized, and inviting shopping environment. It is more than a cashier position and involves selling, teamwork, goal achievement, and customer service. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. During the day, they welcome customers and build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty-program benefits, ensure customers have what they need, and provide a sincere farewell. Colleagues support one another and work to improve individual and store results. This is a full-time role at Los Cerritos Center. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Provide welcoming, personalized customer service and build customer relationships.
- Recommend products and services based on customers’ needs and use product knowledge to support sales.
- Work toward daily sales goals through customer engagement and effective selling behaviors.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty-program benefits, ensure customers have what they need, and provide a sincere farewell.
- Collaborate with and support colleagues to serve customers and communities and achieve individual and store results.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
