Retail Fragrances Sales Associate, Los Cerritos Center - Full Time

Macy's•Cerritos, CA

16h•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage, while fostering meaningful connections and anticipating customer needs. You help prepare and maintain the sales floor, review sales goals and product information, and stay informed about new arrivals, top-selling items, trends, and promotions. You maintain a shoppable space by merchandising merchandise, processing damages, testers, and selected returns to vendors, updating signs and pricing, and supporting merchandise moves. You also promote Macy’s Loyalty program, help acquire customers through credit account openings, and contribute to individual and store sales results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required for days, evenings, weekends, and holidays. The role requires regular, dependable attendance and punctuality. The position involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, demonstrate fragrances, and provide tailored product recommendations.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers, including processing register transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome and engage customers with genuine hospitality, assess their preferences, and offer tailored fragrance recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting new product launches, offers, events, and services.
Meet and surpass daily sales goals through exceptional service and effective product recommendations.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Maintain an organized, clean, hygienic, compliant, and shoppable sales floor.
Merchandise new receipts, process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product information.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with teammates and the Beauty team, participate in sales events, and learn through ongoing training and vendor education.
Provide a thoughtful customer checkout and closing experience, including sharing loyalty benefits and thanking customers.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice