Retail Sales Lead - Los Cerritos Center

POP MART•Cerritos, CA

5d•Onsite

About The Position

The Retail Sales Lead supports daily store operations and delivers exceptional customer experiences while helping bring the POP MART brand to life. The role serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, supporting sales performance, and maintaining the premium experience expected by customers. The position reports directly to the Store Manager. The Sales Lead coaches and supports Sales Associates, builds customer relationships through product and brand knowledge, and helps achieve store sales goals and KPIs. The role also supports opening and closing procedures, point-of-sale activities, shipment processing, replenishment, inventory accuracy, loss prevention, visual merchandising, product launches, and brand events. Responsibilities may vary based on store volume and business needs. The position requires flexibility to work evenings, weekends, holidays, and other peak business periods.

Requirements

At least 1 year of retail experience.
Passion for delivering exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and excellent attention to detail.
Comfort making decisions and prioritizing tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High School Diploma or equivalent.
Must be at least 18 years of age.
Must be able to stand and walk for extended periods throughout scheduled shifts.
Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Previous leadership, keyholder, or supervisory experience is preferred.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

Lead by example in delivering an exceptional customer experience and fostering a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable and ensure smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Foster an energetic, inclusive, and engaging environment for customers and team members.
Help achieve and exceed store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
Promote key product categories, limited-edition releases, and exclusive collections through product recommendations.
Identify opportunities to improve store performance and communicate operational needs and business opportunities to store leadership.
Execute opening and closing procedures and follow company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Process customer transactions, returns, exchanges, and other POS activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash-handling, safety, and loss-prevention procedures to help protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory levels, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and merchandise availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and partner with internal teams to provide a seamless customer experience where applicable.
Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.