About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the sales floor’s visual appeal, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and up to date. You also provide a visible, welcoming presence, greet customers, and offer assistance. You collaborate with colleagues across departments to support sales and create a positive, hospitable environment. Daily work includes preparing and organizing the sales floor, updating mannequins and floor layouts to align with company directives, assisting customers, recovering the sales floor and fitting rooms, updating signs and prices, replenishing merchandise, and supporting merchandise moves. You share loyalty program benefits, help reorganize and restock the department, and prepare the space for the next day. The role includes working toward sales goals and contributing to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to connect with customers, contribute to store sales goals, and participate in sales-boosting events.
  • Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
  • Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
  • Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Ability to use point-of-sale technology and digital tools.
  • Ability to work with colleagues at all levels and across departments.
  • Ability to meet daily sales goal challenges.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Execute merchandise movement and placement strategies and support merchandise moves.
  • Maintain the visual presentation of the sales floor, including updating mannequins and resetting layouts to align with company directives.
  • Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable; replenish and restock merchandise.
  • Ensure pricing and promotional signage is accurate and up to date.
  • Welcome customers, listen to their needs, provide assistance and product guidance, and build customer relationships.
  • Share loyalty program benefits and acquire new customers by opening credit accounts.
  • Use point-of-sale technology and digital tools to support transactions and the shopping experience.
  • Collaborate across departments to support sales goals and elevate the customer experience.
  • Reorganize the department and prepare the space for the next day.
  • Participate in sales-boosting events and meet daily sales goals.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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