Retail Merchandising Support Associate, Parks at Arlington - Full Time

Macy's•Arlington, TX

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and welcoming in-store shopping experience. The role executes merchandise movement and placement strategies, supports visual merchandising, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate. The associate is also a visible presence on the sales floor, greeting customers, offering assistance, and collaborating with colleagues across departments to support sales and hospitality. Daily work includes preparing and organizing the sales floor, updating mannequins and layouts according to company directives, recovering sales floors and fitting rooms, replenishing merchandise, updating signs and pricing, and completing merchandise moves. Associates support customers through attentive, friendly conversations and product guidance, share loyalty program benefits, help acquire new customers by opening credit accounts, and contribute to daily sales goals. They also help reorganize and restock departments at the end of the day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create customer connections, support sales goals, and participate in sales-boosting events.
Ability to foster a welcoming, friendly environment and build meaningful customer and colleague connections.
Ability to learn store products and provide guidance based on customers’ wants, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools.
Ability to collaborate with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies.
Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives.
Keep sales floors and fitting rooms clean, organized, recovered, and shoppable.
Update pricing and promotional signage and replenish merchandise.
Greet customers, listen to their needs, and provide assistance and product guidance.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Work with colleagues across departments to support sales, meet shared goals, and improve the customer experience.
Help achieve daily sales goals and participate in sales-boosting events.
Reorganize departments, restock merchandise, and prepare spaces for the next business day.
Maintain dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice