Retail Merchandising Support Associate, Roosevelt - Full Time

Macy's•Philadelphia, PA

16h•Onsite

About The Position

The Retail Merchandising Support Associate, also described as a Merchandising or Front of House Colleague, supports an engaging and seamless in-store experience. The role executes merchandise movement and placement strategies, improves the visual appeal of the sales floor, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and up to date. The associate also provides a visible, welcoming presence, greets customers, and offers assistance while collaborating with colleagues across departments to support sales and customer service. Daily work may include updating mannequins, resetting floor layouts according to company directives, recovering sales floors and fitting rooms, replenishing merchandise, updating signs and pricing, and completing merchandise moves. The associate assists customers with product guidance, promotes loyalty benefits and credit accounts, and uses point-of-sale technology and digital tools. The role also involves reorganizing and restocking the department and preparing it for the next business day. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled for 30 or more hours per week. Weekend shifts are required, and availability for days, evenings, weekends, and holidays is expected.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, foster a welcoming environment, and help the store achieve sales goals.
Ability to learn store products and provide customers with guidance based on their needs and product features and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
Maintain clean, organized, and shoppable sales-floor displays, fitting rooms, and department areas.
Ensure pricing and promotional signage is accurate and up to date; replenish merchandise and support merchandise moves.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Support sales goals and sales-boosting events, including sharing loyalty benefits and acquiring new customers by opening credit accounts.
Use point-of-sale technology, handheld equipment, cash registers, and digital tools to support transactions and the customer experience.
Collaborate with colleagues across departments, restock and reorganize the department, and prepare the space for the next day.
Maintain regular, dependable attendance and punctuality; work required weekend shifts and be available for days, evenings, and holidays.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.