Retail Merchandising Support Associate, Woodfield - Full Time

Macy's•Schaumburg, IL

4d•$16 - $20•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and up to date. You are a visible, welcoming presence who greets customers and offers assistance. You work with colleagues across departments to support sales and contribute to a hospitable, positive environment. Typical work includes preparing and organizing the sales floor, updating mannequins and floor layouts, helping customers, recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. You also share loyalty program benefits, help reorganize and restock the department, and prepare the space for the next day. The role emphasizes collaboration, customer service, sales goals, and continuous improvement. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help the store achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming environment and foster meaningful conversations and connections.
Ability to learn about store products and provide customers with guidance based on their wants, product features, and choices.
Ability to use point-of-sale technology and digital tools.
Ability to work with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Enhance the visual appeal of the sales floor, update mannequins, reset floor layouts, and align presentations with company directives.
Keep the sales floor clean, organized, and shoppable, including recovering the floor and fitting rooms.
Maintain accurate, up-to-date pricing and promotional signage.
Replenish merchandise, restock the department, and prepare the space for the next day.
Greet customers, listen to their needs, provide assistance and product guidance, and help create positive customer relationships.
Share loyalty program benefits, acquire new customers by opening credit accounts, and support sales goals and sales-boosting events.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues across departments to support shared goals and elevate the customer experience.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice