Retail Merchandising Support Associate, Woodfield - Full Time

Macy's • Schaumburg, IL

4d • Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you will help deliver a seamless, inspiring in-store experience. You will execute merchandise movement and placement strategies, improve the visual appeal of the sales floor, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and up to date. You will also greet customers, offer assistance, and work with colleagues across departments to support sales and provide a welcoming, hospitable experience.

Daily work includes supporting visual merchandising by updating mannequins and resetting floor layouts in line with company directives. You will recover the sales floor and fitting rooms, update signs and pricing, replenish merchandise, and help with merchandise moves. You will assist customers, share loyalty program benefits, and collaborate with the team to restock and prepare the department for the next day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create connections with customers and help the store achieve sales goals.
• Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
• Ability to learn about store products and guide customers based on their needs and product features and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools.
• Ability to work with colleagues at all levels and across departments.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours, lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Execute merchandise movement and placement strategies.
• Support visual merchandising by updating mannequins and resetting floor layouts according to company directives.
• Maintain clean, organized, and shoppable sales floors, displays, and fitting rooms.
• Update pricing and promotional signage and replenish merchandise.
• Greet customers, listen to their needs, and offer assistance and product guidance.
• Support sales goals and participate in sales-boosting events.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Use point-of-sale technology and digital tools to support transactions and the customer experience.
• Collaborate with colleagues across departments to support sales and customer service.
• Restock and reorganize the department and prepare the space for the next day.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed