Retail Merchandising Support Associate, Topanga - Full Time

Macy's•Canoga Park, CA

2d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. The associate also provides a welcoming customer presence, offers assistance, supports sales, and collaborates with colleagues across departments. Daily work includes updating mannequins, resetting floor layouts according to company directives, recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. Associates engage customers through friendly conversations and thoughtful assistance, share loyalty program benefits, and help customers open credit accounts. They also work with the team to restock and reorganize departments and prepare the store for the next day. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, help achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming and friendly environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide customers with guidance based on their preferences and product features.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work collaboratively with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Enhance sales-floor presentation by updating mannequins and resetting floor layouts according to company directives.
Maintain clean, organized, and shoppable sales-floor displays and fitting rooms.
Update pricing and promotional signage and replenish merchandise.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Support sales goals and sales-boosting events, and share loyalty program benefits with customers.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Collaborate with colleagues across departments to meet shared goals, support sales, and improve the customer experience.
Reorganize departments, restock merchandise, and prepare the space for the next day.
Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice