Retail - Associate

SSA Group • San Antonio, TX

1d

About The Position

The Retail Associate supports retail operations at cultural attractions by assisting guests, maintaining merchandise and service areas, and contributing to a memorable guest experience. The role includes stocking and merchandising products, handling cash drawers as assigned, and coordinating with retail leadership and the warehouse team. Associates also support sustainability, conservation, inclusion, and community engagement efforts.

Requirements

• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team and independently, with flexibility in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, as required by the role.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when guests make special requests.
• Work with the warehouse team to pull and fill items as needed.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and follow company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create a memorable experience for guests and clients.
• Check and stock supplies in counter areas, floor displays, floor stands, and cabinets neatly, accurately, and promptly.
• Clean tables, chairs, and equipment as needed; keep counters and service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotions or suggestive selling.
• Support company and client sustainability and conservation guidelines, and share knowledge of these efforts with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the Brand team and across units, and help remove barriers while empowering growth and opportunity for team members.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed