Retail - Associate

SSA Group • Cincinnati, OH

11d

About The Position

The Retail Associate supports retail operations at a cultural attraction by providing efficient guest service, maintaining merchandise and work areas, and helping maximize sales. The role works with retail leadership and warehouse staff to replenish products, communicate low inventory and special requests, and relay customer feedback. Associates are expected to follow company policies, deliver SSA EXTRA Guest Service, and support sustainability, conservation, inclusion, and community engagement efforts.

The position requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as needed. Work hours may vary and can include nights, weekends, and holidays. No previous experience is required, and applicants of all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently, with flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skills, including point-of-sale systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership when item quantities are low or when there are special requests.
• Work with the warehouse team to pull and replenish items as necessary.
• Relay relevant customer comments to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create a memorable experience for guests and clients.
• Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, stands, and cabinets.
• Clean tables, chairs, and equipment as needed; keep counter and service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support the unit’s sustainability and conservation efforts, understand how they apply to the business, and provide opportunities to teach unit staff as necessary.
• Support company and unit community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed