Retail Associate

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana•Baton Rouge, LA

About The Position

St. Vincent de Paul of Baton Rouge is seeking a friendly, dependable, and detail-oriented Front of House Associate for its thrift store. The role focuses on accurate, honest cashiering, exceptional customer service, and maintaining a clean, organized, shop-ready sales floor. Reporting to the Store Manager and Lead Front of House Associate, the associate is often the first and last person customers see. The position includes operating the register, greeting and assisting shoppers, preparing and stocking merchandise, and helping maintain the store. Every sale supports SVDP programs for people in need, and the work helps carry out the organization’s mission with dignity, compassion, and excellence. The position is full-time and non-exempt. Shift flexibility is required, including evening, weekend, and holiday shifts as business needs require. Work takes place in climate-controlled and non-climate-controlled retail and warehouse settings, with periodic exposure to outdoor weather. The associate must be able to stand and walk for up to eight hours with appropriate breaks and use their hands and arms to reach, grasp, and handle objects.

Requirements

Be friendly and service-minded, with a passion for serving the community and treating every customer with dignity and respect.
Have strong reading comprehension to understand and follow established procedures.
Have basic math skills and comfort with computers and standard retail applications.
Be able to use retail equipment, including point-of-sale (POS) systems, barcode scanners, label printers, and tagging equipment, and perform simple troubleshooting.
Have problem-solving skills and the ability to work independently in a fast-paced retail environment.
Respect the teachings and traditions of the Catholic Church and the mission of St. Vincent de Paul.
Be willing to work evenings, weekends, and holidays as needed.
Be able to stand and walk for up to eight hours, with appropriate breaks.
Be able to use hands and arms to reach, grasp, and handle objects.

Nice To Haves

A high school diploma or GED.

Responsibilities

Create a welcoming atmosphere through sincere, friendly, and helpful customer interactions.
Process transactions accurately, including vouchers, cash, and card payments, with proper documentation.
Handle merchandise carefully during checkout and bagging, and keep the point-of-sale area organized and clean.
Answer phone inquiries promptly and professionally.
Process returned merchandise according to established procedures.
Prepare merchandise by sorting, pricing, stocking, and creating appealing displays.
Keep the sales floor organized, clean, and shoppable throughout business hours.
Monitor and restock supplies such as shopping bags, hangers, receipt paper, and packaging materials.
Sweep and mop floors; clean interior and exterior windows and doors on schedule; and clean display fixtures using appropriate methods for each surface.
Help wherever needed, including with donation processing.