Regional Director Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent work experience.
• 5–7 years of property management experience; single-family rental operations experience preferred.
• 10 years of general management or leadership experience.
• Experience leading a geographically dispersed team.
• Experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
• Demonstrated ability to identify improvement opportunities and establish and implement procedures and performance standards that increase efficiency.
• Knowledge of fair housing and applicable local real estate laws.
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced proficiency preferred.
• Ability to present to employee or customer groups and quickly establish credibility.
• Strong understanding of the financial impact of operational decisions and ability to help establish and implement performance measurements and procedures to achieve goals.
• Ability to use persuasion, negotiation, and other communication principles to influence results.
• Ability to travel 60% by airplane and vehicle, including overnight stays.
• Cell phone with system capabilities supporting voice, data, and email coverage for use at least 75% of the time.
• Strong written and verbal communication skills.
• Critical-thinking and problem-solving ability.
• Ability to work effectively in a high-volume, data-entry, and processing environment, where applicable.

Nice To Haves

• Lean / Six Sigma experience.
• Single-family rental operations property management experience.
• Advanced knowledge of Word, Excel, and PowerPoint.

Responsibilities

• Oversee market personnel, including managing, training, and coaching employees; provide constructive feedback and support employee development; review candidates, interview, and hire team members according to staffing needs.
• Monitor market personnel accountability and performance, and provide daily guidance to help achieve established metrics.
• Review, guide, and provide feedback on renovation and turnover approvals to achieve target metrics.
• Oversee weekly market operations, including customer service, construction events, move-in and move-out processes, and other property management activities.
• Assist the pricing team with home pricing by providing market- and home-level insights.
• Handle first-line escalations and questions between the team and other departments.
• Maintain regular communication throughout the company; keep markets informed about industry and company initiatives and provide senior leaders and peers with routine insights into market conditions.
• Develop and implement procedures, policies, and practices; facilitate change across markets, encourage adoption and execution, and solicit and address feedback.
• Facilitate development of long-term growth strategy for Operations and the company.
• Ensure compliance with state real estate laws and company policies and procedures, supporting seamless internal and external audits; oversee market decisions involving special-case properties, escalated customer service issues, disposition considerations, and potential legal issues.
• Execute the strategic vision for operations within markets and drive profitability and operational excellence by coaching, mentoring, and holding Market Operations Managers accountable for individual and market performance.
• Perform other duties assigned by a supervisor or leadership team.

Benefits

• 5% 401(k) match.
• Wellness credits that reduce healthcare costs.
• Up to 160 hours of PTO annually for full-time employees.
• Career growth opportunities.