Regional Director

Maymont Homes•Savannah, GA

21d•Onsite

About The Position

The Regional Director oversees designated markets, build-to-rent communities, and a portfolio of single-family rental homes. The role partners with regional and market personnel to establish and achieve business plans, objectives, goals, and strategies aligned with overall business priorities. The Regional Director leads geographically dispersed market teams, drives operational and financial performance, ensures compliance with applicable real estate laws and company policies, and contributes to long-term growth strategy.

Requirements

Bachelor’s degree or equivalent work experience.
5–7 years of property management experience; single-family rental operations experience preferred.
10 years of general management or leadership experience.
Experience leading a geographically dispersed team.
Experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
Demonstrated ability to identify improvement opportunities and establish and implement procedures and performance standards that increase efficiency.
Knowledge of fair housing and applicable local real estate laws.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced proficiency preferred.
Ability to present to employee or customer groups and quickly establish credibility.
Strong understanding of the financial impact of operational decisions and ability to help establish and implement performance measurements and procedures to achieve goals.
Ability to use persuasion, negotiation, and other communication principles to influence results.
Ability to travel 60% by airplane and vehicle, including overnight stays.
Cell phone with system capabilities supporting voice, data, and email coverage for use at least 75% of the time.
Strong written and verbal communication skills.
Critical-thinking and problem-solving ability.
Ability to work effectively in a high-volume, data-entry, and processing environment, where applicable.

Nice To Haves

Lean / Six Sigma experience.
Single-family rental operations property management experience.
Advanced knowledge of Word, Excel, and PowerPoint.

Responsibilities

Oversee market personnel, including managing, training, and coaching employees; provide constructive feedback and support employee development; review candidates, interview, and hire team members according to staffing needs.
Monitor market personnel accountability and performance, and provide daily guidance to help achieve established metrics.
Review, guide, and provide feedback on renovation and turnover approvals to achieve target metrics.
Oversee weekly market operations, including customer service, construction events, move-in and move-out processes, and other property management activities.
Assist the pricing team with home pricing by providing market- and home-level insights.
Handle first-line escalations and questions between the team and other departments.
Maintain regular communication throughout the company; keep markets informed about industry and company initiatives and provide senior leaders and peers with routine insights into market conditions.
Develop and implement procedures, policies, and practices; facilitate change across markets, encourage adoption and execution, and solicit and address feedback.
Facilitate development of long-term growth strategy for Operations and the company.
Ensure compliance with state real estate laws and company policies and procedures, supporting seamless internal and external audits; oversee market decisions involving special-case properties, escalated customer service issues, disposition considerations, and potential legal issues.
Execute the strategic vision for operations within markets and drive profitability and operational excellence by coaching, mentoring, and holding Market Operations Managers accountable for individual and market performance.
Perform other duties assigned by a supervisor or leadership team.