Regional Director

Castle Management•Lakewood Ranch, FL

About The Position

The Regional Director is an experienced property management professional who provides hands-on leadership, management, and direction to maintain customer partnerships and operate communities in accordance with Castle standards and established community objectives. The role works with Boards of Directors and/or developers, Property Managers, and internal support staff to oversee community operations and assist with problem resolution. The Regional Director leads the assigned business unit and region, supporting account retention, staffing, financial performance, operational effectiveness, training, and business development. The position supervises Property Managers and may supervise other positions depending on the region, location, and property type. It involves frequent travel to multiple on-site locations, extended hours and weekends as needed, and timely 24/7 emergency response. Work is primarily indoors in a temperature-controlled environment with little to moderate noise. Depending on the community, the role may also involve working outdoors for inspections, property tours, or other property needs. Physical demands include navigating properties, prolonged standing or sitting, computer use, occasional lifting and handling of objects, and stooping or bending.

Requirements

Active Community Association Manager License, or ability to obtain one within six months of hire.
Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships at all organizational levels.
Effective written and verbal communication skills, including the ability to influence and gain buy-in from colleagues, clients, and management.
Highly organized and people-oriented; able to work under tight deadlines and prioritize time effectively.
Ability to present and communicate in front of large audiences.
Intermediate to advanced command of computer hardware and software; proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
English proficiency required.
Valid driver's license.
Associate degree required.
At least four years of Community Association Management and/or business experience, with increasing leadership and management responsibility.
Working knowledge of Microsoft Office applications and property management systems such as Jenark.
Ability to work extended hours and weekends and respond to emergencies 24/7.
Ability to travel frequently, more than 50%, to multiple on-site locations; overnight travel may be required depending on area of coverage.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Visual ability correctable to 20/20.
Ability to navigate properties and buildings as required by job functions.
Ability to work standing or sitting for long periods, with duration varying by day.
Ability to communicate verbally in an understandable and professional manner in person and over the telephone.
Manual dexterity for computer data entry, including extensive typing and use of a computer monitor.
Ability to lift 10 pounds, stoop and bend, and occasionally handle, grasp, and lift objects and packages.

Nice To Haves

Coaching and training abilities.
Understanding of accounting principles.
Fluency in multiple languages.
Associate degree concentrated in Business, Real Estate, and/or Hospitality.
Bachelor's degree concentrated in Business, Real Estate, and/or Hospitality.
Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
Experience managing large teams and projects.
Experience with accounting concepts, profit and loss, and budget preparation.
Experience with financial statements, variance analysis, Association banking, borrowing, investing, budgeting, and Association set-up.

Responsibilities

Serve as a liaison between the Home Office, Property Managers, and Boards of Directors, maintaining open communication and professional relationships.
Retain assigned accounts.
Proactively hire Property Managers in advance of need.
Attain and exceed the budgeted contribution margin for each account.
Drive the culture of the business unit.
Supervise hiring and management of direct employees.
Complete annual performance evaluations of direct reports and ensure personnel can meet community goals and standards.
Attend annual, budget, Board of Directors, and special meetings as needed.
Actively support business development.
Assist with transitions of new accounts.
Provide the Business Unit Leader with a semi-annual written report on each site.
Oversee budgets for all associations in the region.
Develop and implement Castle Best Practices on-site.
Implement training for Castle software.
Enforce Castle policies and procedures.
Assist in establishing operational procedures for activities such as fire prevention, firefighting, traffic control, and parking control.
Ensure hurricane emergency procedures are in place at each site and staff are trained in those procedures.
Evaluate underperforming properties and implement improvement strategies.
Respond to emergencies in a timely manner, 24/7.
Travel frequently to multiple on-site locations as needed.