Regional Director

Tuff Shed•Boston, MA

About The Position

The Regional Director directly oversees the Region’s Stores, Selling Center locations, and Cross Dock locations, with responsibility for growth effectiveness, efficiency, profitability, and market share. The role develops business, financial, and operational plans for all Stores in the Region, including budgets, advertising, staffing, training, quality assurance, and regional expansion. The Regional Director assists District/General Managers (DMs/GMs) in maximizing Store performance according to Company standards. The position is based in the Northeast market area and requires travel throughout the region. Locations include Detroit, Michigan; Cleveland, Ohio; Baltimore, Maryland; Richmond, Virginia; Delaware, New Hampshire; Fairfield, New Jersey; Long Island, New York; Cincinnati, Ohio; and Rochester, New York. The Regional Director leads regional operations and sales, monitoring store functions through regular communication and visits, supporting operational efficiency, safety, employee relations, budgeting, regulatory compliance, display standards, and sales goals. The role reports store-visit findings and performance information to company leadership and consults with senior executives and regional leaders on policies, procedures, and display specifications. The position also leads and develops regional leaders, including RSDs, RPDs, and DMs/GMs. It diagnoses operational and performance issues, supports employee hiring and training, conducts manager performance reviews, and fosters professional development and a strong workforce. The role ensures compliance with company policies and relevant legal and regulatory requirements across operations, sales, finance/accounting, risk management, and human resources.

Requirements

Bachelor’s degree or equivalent (four years of experience) in Construction Management, Business, Marketing, or Management; the listed education is preferred.
Valid driver’s license and acceptable motor vehicle record (MVR).
Five years of progressively responsible management experience within Tuff Shed or comparable demonstrated management experience in a similar environment.
Ability to lead, coach, motivate, and develop District/General Managers and regional leaders.
Ability to diagnose operational problems, determine root causes, and implement effective solutions.
Strong business judgment and decision-making skills.
Ability to develop and execute operational, financial, staffing, training, advertising, and growth plans.
Knowledge of budgeting, profitability, operational efficiency, quality assurance, and performance management.
Ability to negotiate effectively with vendors, suppliers, and commercial customers.
Ability to communicate effectively with executives, managers, suppliers, customers, employees, business partners, and commercial accounts in a wide range of situations.
Ability to present information orally in one-on-one and small-group situations to customers and employees, and to the public if necessary.
Ability to use arithmetic, mathematical, accounting, and financial tools as they apply to the business.
Ability to read, write, and understand instructions given orally, in writing, or in diagram form.
Ability to prepare professional written correspondence and reports.
Working knowledge of OSHA safety requirements.
Proficiency and hands-on computer skills with Microsoft Office and Internet applications.

Nice To Haves

Bachelor’s degree in Construction Management, Business, Marketing, or Management.
Previous manufacturing and/or construction management experience.
Experience in sales or managing a sales team.
Experience leading managers and overseeing multiple locations.
Experience using Customer Relations Management (CRM) software, including Oracle, JDE, Salesforce.com, or similar systems.

Responsibilities

Directly oversee the Region’s Stores, Selling Center locations, and Cross Dock locations, focusing on growth effectiveness, efficiency, profitability, and market share.
Develop business, financial, and operational plans for regional Stores, including budgets, advertising, staffing, training, quality assurance, and regional expansion.
Assist DMs/GMs in maximizing Store performance against Company standards.
Direct DMs/GMs in improving operational efficiency and effectiveness, including compliance with OSHA regulations, safety standards, and employee-relations practices.
Monitor store functions through regular communication and visits; evaluate operations, provide feedback to DMs/GMs, and report findings to the COO.
Assist DMs/GMs with annual operational budgets by reviewing prior budgets and forecasting future needs and goals.
Provide input on employee issues and assist NSC, Regional, and Store staff in resolving them.
Ensure OSHA compliance, safe use of PPE and pneumatic and power tools, and completion of bi-weekly safety meetings and monthly safety committee meetings.
Ensure regional compliance with Federal and State DOT regulations, including vehicle inspections or records of duty status where applicable, driver qualifications, and maintenance of the company fleet and equipment.
Ensure DMs/GMs build, maintain, track, and replace displays according to corporate specifications and guidelines.
Consult with the Sr. Vice President, COO, Regional Sales Directors, Regional Production Directors, and appropriate NSC staff on policies, procedures, and display specifications.
Communicate information about advertising effectiveness, customer service, quality, Store performance, and overall regional performance to appropriate NSC leadership.
Negotiate with vendors, suppliers, and commercial accounts as needed.
Partner with sales leadership to achieve sales goals for Tuff Shed Retail, The Home Depot, and Woodmaster products and services.
Ensure regional compliance with company policies and procedures and applicable laws and regulations covering Operations, Sales, Finance/Accounting, Risk Management, and Human Resources.
Work hands-on with DMs/GMs, RSDs, and RPDs to diagnose root causes of performance and operational issues and improve outcomes with key stakeholders.
Lead RSDs and RPDs, ensure regional long- and short-term goals are met, and encourage professional development and leadership bench growth.
Conduct regular DM/GM performance reviews, prepare evaluations, and establish performance goals, objectives, and timelines with managers.
Ensure DMs/GMs apply sound judgment and management principles to motivate, train, and retain Store employees through regular engagement, collaboration, and communication.
Assist DMs/GMs in identifying, hiring, and training employees at all levels, following HR hiring processes and using available resources.