Regional Director

TUFFSHED•Boston, MA

2d•$175,000 - $190,000

About The Position

The Regional Director provides direct oversight of the Region’s stores, selling center locations, and cross-dock locations, with responsibility for growth, effectiveness, efficiency, profitability, and market share. The role develops business, financial, and operational plans for regional stores, including budgets, advertising, staffing, training, quality assurance, and regional expansion. The Regional Director assists District/General Managers (DMs/GMs) in maximizing store performance against company standards. The position is based in the Northeast market area and requires travel throughout the region. Listed locations include Detroit, Michigan; Cleveland, Ohio; Baltimore, Maryland; Richmond, Virginia; Delaware, New Hampshire; Fairfield, New Jersey; Long Island, New York; Cincinnati, Ohio; and Rochester, New York. The Regional Director oversees regional operations and sales, including safety and regulatory compliance, store performance, budgets, displays, fleet requirements, vendor relationships, and sales goals. The role works with regional and corporate leaders to address policies, procedures, advertising effectiveness, customer service, quality, and overall performance. The position also leads and develops regional leaders, including Regional Sales Directors (RSDs), Regional Production Directors (RPDs), and DMs/GMs. Responsibilities include performance reviews, goal setting, employee development, staffing, hiring, training, and ensuring compliance with company policies and applicable laws.

Requirements

Five years of progressively responsible management experience within Tuff Shed or comparable demonstrated management experience in a similar environment.
Ability to lead, coach, motivate, and develop District/General Managers and regional leaders.
Ability to diagnose operational problems, determine root causes, and implement effective solutions.
Strong business judgment and decision-making skills.
Ability to develop and execute operational, financial, staffing, training, advertising, and growth plans.
Knowledge of budgeting, profitability, operational efficiency, quality assurance, and performance management.
Ability to negotiate effectively with vendors, suppliers, and commercial customers.
Ability to communicate effectively with executives, management, suppliers, customers, employees, business partners, and commercial accounts in varied situations.
Ability to present information orally in one-on-one and small-group situations to customers and employees and, if necessary, the public.
Ability to use arithmetic, mathematical, accounting, and financial tools as they apply to the business.
Ability to read, write, and understand instructions provided orally, in writing, or in diagram form.
Ability to prepare professional written correspondence and reports.
Valid driver’s license and acceptable motor vehicle record.
Working knowledge of OSHA safety requirements.
Proficiency and hands-on computer skills in Microsoft Office and internet applications.

Nice To Haves

Bachelor’s degree or equivalent (four years of experience) in Construction Management, Business, Marketing, or Management is preferred.
Previous manufacturing and/or construction management experience is highly preferred.
Experience in sales or managing a sales team is highly preferred.
Experience leading managers and overseeing multiple locations is strongly preferred.
Experience using customer relationship management software, including Oracle, JDE, Salesforce.com, or similar systems, is highly preferred.

Responsibilities

Direct DMs/GMs to achieve operational efficiency and effectiveness, including compliance with OSHA regulations, safety standards, and employee-relations requirements.
Monitor store functions through regular communication and visits; provide operational input and help resolve employee issues.
Evaluate store operations, provide feedback to DMs/GMs, and submit reports and feedback to the COO following store visits.
Assist DMs/GMs with preparing annual store operating budgets by reviewing prior budgets and forecasting future needs and goals.
Provide input on employee issues and assist NSC, regional, and store staff with resolutions.
Ensure OSHA compliance, including safe use of PPE, pneumatic tools, and power tools; verify that biweekly safety meetings and monthly safety committee meetings are conducted.
Ensure regional compliance with federal and state DOT regulations, including vehicle inspections, driver qualification, applicable records of duty status, and maintenance of trucks and equipment.
Ensure DMs/GMs build and maintain displays to corporate specifications and track and replace displays according to corporate guidelines.
Consult with the Senior Vice President, COO, Regional Sales Directors, Regional Production Directors, and appropriate NSC staff regarding policies, procedures, and display specifications.
Communicate information about advertising effectiveness, customer service, quality, store performance, and overall regional performance to appropriate NSC leadership.
Negotiate with vendors, suppliers, and commercial accounts as needed.
Partner with sales leadership to achieve sales goals for Tuff Shed retail and Home Depot channels and for Woodmaster products and services.
Ensure regional compliance with company policies and procedures covering Operations, Sales, Finance/Accounting, Risk Management, and Human Resources, including applicable laws and regulations.
Work hands-on with DMs/GMs, RSDs, and RPDs to diagnose root causes of performance and operational issues and work with stakeholders to improve outcomes.
Lead the RSDs and RPD, ensure regional short- and long-term goals are met, and encourage professional development and leadership-bench growth.
Conduct DM/GM performance reviews, prepare evaluations, and establish performance goals, objectives, and timelines collaboratively.
Ensure DMs/GMs use sound judgment and management principles to motivate, train, and retain store employees through regular engagement, collaboration, and communication.
Assist DMs/GMs in identifying, hiring, and training employees at all levels, following HR hiring processes and using available resources.