Regional Director

MedElite Group, LLC.•Arkansas, AR

2d•$110,000 - $120,000

About The Position

MedElite is seeking a dynamic and experienced Regional Director to oversee the provider experience and facility/client satisfaction. This role ensures field staff receive the support they need as they provide direct patient care at client facilities. The Regional Director works with providers, facility contacts, internal teams, account managers, and Sales to support operations, address concerns, and contribute to growth efforts. The role is located in Arkansas and is full-time.

Requirements

Active RN or NP license.
Bachelor's degree in Business, Sales, or a clinically related field such as nursing.
At least 4 years of experience supporting staff and providers in a clinical setting, sales experience, and/or experience as an RN/NP in a long-term care setting.
Strong leadership skills, with proven experience handling employee escalations, customer service, and problem-solving.
Strategic thinking and a passion for supporting clinical staff and improving patient outcomes in long-term care.
Excellent interpersonal and communication skills, with the ability to collaborate effectively across diverse teams.
Demonstrated knowledge of Current Procedural Terminology (CPT).

Responsibilities

Facilitate communication regarding policy and process updates, questions related to HTR, and Care Management reports.
Work with MedElite internal teams to make adjustments based on feedback from providers, regional representatives, and the corporate office, aligning operational procedures with facility initiatives and existing procedures.
Act as the facility liaison and manage new service requests.
Serve as the primary point of contact for facility providers, including Medical Directors, Specialists, and PCPs.
Support field providers with matters outside daily operations, including documentation and coding questions, policy clarification, and billing questions.
Conduct in-person facility site visits as needed, including quarterly meetings with assigned Medical Directors.
Address provider performance and productivity based on audit results, timeliness, documentation quality, and compliance issues.
Handle escalations from the account manager related to MedElite/Infinite facilities and providers.
Confirm facility contacts and explain each contact's role, such as Specialty Scheduling, HTR Reports, and AI daily reports.
Partner with Sales staff to support growth through presentations to prospective accounts and facility assessments.