Regional Director

Associated Asset Management (AAM)•Peoria, AZ

13d

About The Position

The Regional Director leads a satellite Community Management office and is primarily responsible for its profit and loss, supervision, employee development, culture, guidance, mentorship, and overall success. The role leads Area Managers, Community Managers, and support staff, with no regular portfolio, and is accountable for client retention across the office. The Regional Director serves as the visible, onsite office leader, directly supervises assigned Area Managers, and maintains relationships with the office’s highest-revenue communities. The Regional Director manages office staffing and workloads, leadership development, hiring and performance reviews, client onboarding and assignments, local operations, compliance, and financial performance. The role also supports business development in the market, handles escalated homeowner and client issues, and provides regular updates to the Regional Vice President. Success is measured by office performance, staffing, client and employee retention, leadership development, and financial results in a smaller market.

Requirements

Strong written, verbal, interpersonal, and public-speaking skills.
Proven ability to coach, develop, motivate, and hold teams accountable.
Strong client relationship and retention skills, including the ability to identify and address concerns proactively.
Ability to read, interpret, and manage budgets and financial results.
Strong strategic thinking, planning, prioritization, and problem-solving skills.
Ability to identify, develop, and prepare future leaders.
Strong leadership skills and ability to build engaged, accountable teams.
Knowledge of HOA/community association operations and governing documents, including their interpretation and enforcement.
Ability to manage competing priorities and make sound, timely decisions.
Ability to communicate effectively with homeowners, Boards of Directors, employees, clients, and organizational leadership.
Ability to utilize a computer in an office setting.
Ability to use a personal vehicle for travel involved.
Ability to walk, drive, or move around properties as necessary.

Responsibilities

Lead the office team, including Area Managers, Community Managers, and support staff; the role carries no regular portfolio.
Serve as the visible, onsite leader for the office and directly supervise assigned Area Managers.
Monitor Area Manager and Community Manager workloads and adjust assignments to support service quality, employee effectiveness, and office capacity.
Own employee retention, staffing stability, and development of a consistent, accountable office culture.
Own client retention for the entire office.
Build relationships with the office’s top 15% of revenue communities through regularly scheduled interactions and meetings, and handle high-level client issues.
Attend Board, annual, and other meetings as required.
Oversee community assignments and onboarding of new clients into the office.
Oversee manager development programs and determine the office’s training needs.
Conduct performance reviews for office leadership and staff and ensure annual reviews are completed.
Hold hiring authority for the office and guide and participate in interviews, hiring, training, and placement of Community Managers and support staff.
Approve and oversee corrective action, including disciplinary action and termination.
Manage office financial performance and the office P&L.
Manage assignments and staffing to keep community-level salaries at 40% or less of total monthly management fees.
Ensure office-level operational compliance with AAM policies and procedures and applicable state, federal, local, and association management statutes.
Manage local office operations and maintain ongoing interaction with corporate leadership.
Provide the Regional Vice President with regular updates on office results, emerging risks, leadership commitments, and recommended actions.
Lead office planning and develop the office’s future leaders.
Build the business in the market through sales and marketing efforts as required by the office.
Handle escalated homeowner issues as required and report resolutions to leadership and the Board of Directors.
Research obstacles, act within the role’s authority, and escalate issues with relevant facts, actions taken, a recommended solution, a responsible owner, and the decision or support needed.
Ensure consistent use of AAM tools, processes, and reporting standards to identify risks early, connect available information, and follow issues through resolution.
Perform other related duties as directed.