Regional Director

Castle Management • Plantation, FL

1d

About The Position

The Regional Director is an experienced property management professional who provides hands-on leadership, management, and direction to maintain customer partnerships and operate communities in accordance with Castle standards and established community objectives. The role partners with Boards of Directors and/or developers, Property Managers, and internal support staff to oversee community operations and assist with problem resolution.

The Regional Director is accountable for retaining assigned accounts, meeting and exceeding budgeted contribution margins, overseeing regional association budgets, supporting business development, and improving underperforming properties. The position supervises Property Managers and may supervise other roles depending on the region, location, and property type. It also supports staff development, enforces Castle policies and procedures, and helps ensure that community goals and standards are met.

This is a full-time position. Work hours and days depend on the nature and location of the assignment. The role may require extended hours, weekends, and timely emergency response at any time, 24/7. Frequent travel of more than 50% to multiple on-site locations is required; most travel is local, though overnight travel may be necessary. Work is primarily indoors in a temperature-controlled environment, with occasional outdoor inspections, tours, or other property work depending on the community.

Requirements

• Active Community Association Manager License, or ability to obtain one within six months of hire.
• Associate degree required.
• At least 4 years of Community Association Management and/or business experience with increasing levels of leadership and management responsibility.
• Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships at all organizational levels.
• Effective written and verbal communication skills and the ability to influence colleagues, clients, and management.
• Highly organized and people-oriented; able to work under tight deadlines and prioritize time effectively.
• Ability to present and communicate in front of large audiences.
• Intermediate to advanced command of computer hardware and software, including Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
• Proficiency and working knowledge of Microsoft Office applications and property management systems such as Jenark.
• English proficiency.
• Valid driver's license.
• Ability to work extended hours and weekends and respond to emergencies 24/7.
• Ability to travel frequently, more than 50%, to multiple on-site locations.
• Ability to hear, understand, and respond appropriately to verbal requests in person and by telephone.
• Visual ability correctable to 20/20.
• Ability to navigate the property or building as required by the job.
• Ability to work standing or sitting upright for extended periods, varying by day.
• Ability to communicate verbally in an understandable, professional manner in person and by telephone.
• Manual dexterity for computer data entry, including extensive typing and use of a monitor.
• Ability to lift 10 pounds, stoop, and bend; occasional handling, grasping, and lifting of objects and packages.

Nice To Haves

• Associate degree concentration in Business, Real Estate, and/or Hospitality.
• Bachelor’s degree concentration in Business, Real Estate, and/or Hospitality.
• Coaching and training abilities.
• Understanding of accounting principles.
• Fluency in multiple languages.
• Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
• Experience managing large teams and projects.
• Experience with accounting concepts, profit and loss, and budget preparation.

Responsibilities

• Maintain open communication and professional relationships as a liaison among the Home Office, Property Managers, and Boards of Directors.
• Retain assigned accounts.
• Proactively hire Property Managers in advance of need.
• Attain and exceed the budgeted contribution margin for each account.
• Drive the culture of the business unit.
• Supervise the hiring and management of direct employees and complete annual performance evaluations of direct reports.
• Ensure personnel can meet community goals and standards.
• Attend annual, budget, Board of Directors, and/or special meetings as needed.
• Actively support the business development function and assist with transitions of new accounts.
• Provide a semi-annual written report to the Business Unit Leader for each site.
• Oversee budgets for all associations in the region.
• Develop and implement Castle Best Practices on-site.
• Implement training for Castle software and enforce Castle policies and procedures.
• Assist in establishing operational procedures for fire prevention, firefighting, traffic control, and parking control.
• Ensure hurricane emergency procedures are in place at each site and that staff are trained in those procedures.
• Evaluate underperforming properties and implement improvement strategies.
• Respond to emergencies in a timely manner, 24/7.
• Travel frequently to multiple on-site locations, with overnight travel as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree