Regional Director

Castle Group • Plantation, FL

2d

About The Position

The Regional Director is an experienced property management professional who provides hands-on leadership, management, and direction to maintain customer partnerships and operate communities according to Castle standards and established community objectives. The role partners with Boards of Directors and/or developers, Property Managers, and internal support staff to oversee community operations and assist with problem resolution.

The Regional Director is accountable for assigned account retention, financial performance, staffing, and operational standards across the region. The position supervises Property Managers and may supervise other roles depending on the region, location, and property type. It supports business development and account transitions, oversees association budgets, and develops and implements Castle best practices and training.

This is a full-time position. Hours and days depend on the nature and location of the assignment. The role may require extended hours, weekends, and timely emergency response 24/7. Frequent travel of more than 50% to multiple on-site locations is required; travel is mostly local, though overnight travel may be necessary depending on the coverage area. Work is primarily indoors in a temperature-controlled environment with little to moderate noise, with regular outdoor work possible depending on the community.

Requirements

• Active Community Association Manager license, or ability to obtain one within six months of hire.
• Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships at all organizational levels.
• Effective written and verbal communication skills, with the ability to influence and gain buy-in from colleagues, clients, and management.
• Highly organized and people-oriented; able to meet tight deadlines and use time effectively according to priorities.
• Ability to present and communicate in front of large audiences.
• Intermediate to advanced command of computer hardware and software; proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• English language proficiency.
• Valid driver's license.
• Associate degree required.
• At least four years of Community Association Management and/or business experience with increasing leadership and management responsibility.
• Proficiency and working knowledge of Microsoft Office applications and property management systems such as Jenark.
• Ability to work extended hours and weekends and respond to emergencies in a timely manner, 24/7.
• Frequent travel of more than 50% to multiple on-site locations; overnight travel may be required depending on area coverage.

Nice To Haves

• Associate degree concentration in Business, Real Estate, and/or Hospitality.
• Bachelor’s degree concentration in Business, Real Estate, and/or Hospitality.
• Coaching and training abilities.
• Understanding of accounting principles.
• Fluency in multiple languages.
• Demonstrated experience conducting presentations with Business Development and Sales.
• Experience managing large teams and projects.
• Experience with accounting concepts, profit and loss, and budget preparation.

Responsibilities

• Serve as a liaison between the Home Office, Property Managers, and Boards of Directors, maintaining open communication and professional relationships.
• Retain assigned accounts.
• Proactively hire Property Managers in advance of staffing needs.
• Attain and exceed the budgeted contribution margin for each account.
• Drive the culture of the business unit.
• Supervise the hiring and management of direct employees.
• Complete annual performance evaluations of direct reports.
• Ensure personnel can meet community goals and standards.
• Attend annual, budget, Board of Directors, and/or special meetings when needed.
• Actively support business development.
• Assist with transitions of new accounts.
• Provide a semi-annual written report to the Business Unit Leader on each site.
• Oversee budgets for all associations in the region.
• Develop and implement Castle best practices on-site.
• Implement training for Castle software.
• Enforce Castle policies and procedures.
• Assist in establishing operational procedures for fire prevention, firefighting, traffic control, and parking control.
• Ensure hurricane emergency procedures are in place at each site and staff are trained in those procedures.
• Evaluate underperforming properties and implement improvement strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree