Regional Director

Caliber Living•Scottdale, GA

4h•$80,000 - $105,000

About The Position

The Regional Manager is a corporate-level leader responsible for the performance and total operation of multiple Caliber Living communities within an assigned region. The position travels regularly to properties and is accountable for customer service and hospitality, maintenance standards, financial performance, and owner relations. The role leads and develops Community Managers, oversees leasing and marketing, prepares budgets and reports, monitors property operations and compliance, and responds to operational challenges and emergencies. The position reports to the Vice President, is full-time and exempt, and requires travel of 40%. The work schedule varies based on location.

Requirements

High school diploma required.
At least two years of experience in a supervisory role.
Experience with MS Word, MS Excel, Google Workspace, Entrata, and a work order maintenance system.
Basic typing skills and computer knowledge; ability to use the company payroll system.
Valid driver’s license and current automobile insurance; must furnish reliable transportation.
Excellent written and verbal communication skills.
Basic understanding of landlord/tenant law and familiarity with applicable state leases and addenda, Fair Housing/ADA regulations, and OSHA and EPA requirements.
Ability to meet the described physical demands, including frequent standing, walking, and sitting; occasional climbing and lifting or carrying up to 50 pounds; and the listed vision, hearing, listening, and speaking abilities.

Nice To Haves

Seven years of prior experience in property management or a related industry preferred.
College degree preferred.
CAPS, CAM, CPM, or ARM designation preferred, with ability to earn future designations as required by industry standards.
Bilingual written and verbal abilities may be required based on the specific needs of the property.

Responsibilities

Champion customer service and hospitality across the region; review satisfaction surveys, online reputation, and service response times; coach site teams and resolve escalated resident and parent concerns.
Hire, train, supervise, and review Community Managers; set expectations, provide coaching and development, conduct one-on-ones and annual reviews, document performance issues, and partner with HR before termination decisions.
Approve site-level hiring and staffing plans; develop potential successors; ensure completion of required training; contract with independent contractors when necessary.
Ensure marketing and outreach follow approved calendars; monitor leasing, occupancy, renewals, and conversion against goals; direct corrective actions; review rental rates, concessions, market surveys, and competitive positioning; oversee renewal and move-out, turn, and move-in planning.
Serve as the primary operating contact for owners and clients; prepare and present monthly owner reports; participate in owner meetings, property tours, and budget presentations; support due diligence, takeovers, and transitions; attend educational or community meetings as needed.
Prepare and implement annual operating budgets; prepare capital expenditure plans and monitor projects; complete financial reviews and variance reports; monitor delinquency and collections; approve write-offs, payment plans, eviction filings, invoices, purchase orders, and vendor contracts within authority limits; identify opportunities to improve net operating income.
Visit each assigned property at least quarterly and as needed; conduct scheduled and unscheduled inspections; monitor work orders, make-ready status, preventive maintenance, and annual turn planning; ensure curb appeal, amenities, models, and offices meet company standards.
Review and approve biweekly payroll; monitor overtime and labor costs; ensure accurate timekeeping and wage-and-hour compliance.
Review monthly operating statements, collections reports, and weekly leasing and occupancy reports; communicate results and action plans to the Vice President; ensure property records, lease files, and reports are accurate and timely.
Complete quarterly safety assessments; respond to property emergencies; ensure incidents and insurance claims are promptly reported; maintain emergency procedures, vendor insurance certificates, and required inspections; escalate legal matters, Fair Housing complaints, and resident disputes.
Conduct business in compliance with company policies and applicable laws, including Fair Housing, ADA, the Fair Credit Reporting Act, OSHA, and EPA requirements; implement and enforce company policies, keep manuals current, train staff on revisions, and audit lease files, deposits, petty cash, and resident ledgers.
Perform other duties as assigned.