Quality Coordinator Jobs

About The Position

Requirements

• Three years of experience working in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
• Strong attention to detail, organizational skills, and time-management skills.
• Positive attitude and commitment to outstanding service.
• Ability to work responsibly and independently and interact well with other members of the lending team.
• Cybersecurity awareness to protect the digital environment, the Bank, and customers.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Provide courteous, enthusiastic, and high-quality service to employees, customers and clients, and the community.
• Update daily mortgage and equity interest rates accurately and promptly in the Bank’s loan origination system and on its website.
• Manage the lock desk, including confirming rate locks, taking investor contracts, and monitoring the contract pipeline.
• Deliver loan sales to the secondary market accurately and on time, meeting deadlines and providing appropriate documentation.
• Manage investor quality-control requests, including collecting and delivering requested documentation.
• Manage post-closing conditions, ensure timely delivery of trailing documents, and conduct a full document review of closed residential and consumer loans.
• Monitor compliance with loan setup review and data-integrity checkpoints.
• Review and validate critical file maintenance in a timely manner.
• Prepare and distribute monthly self-monitoring reports, improve processes, and develop mitigating controls to help identify errors that could be costly or unfavorable to the Bank.
• Perform duties in accordance with regulatory compliance guidelines.
• Perform other duties as required.