Quality Management Coordinator

Aliviane • El Paso, TX

6d • Onsite

About The Position

Aliviane Inc. is a community organization providing substance use and mental health services, education, and awareness to support recovery. The Quality Management Coordinator oversees quality management across all organizational programs and helps ensure compliance with local, state, and federal regulations, accreditation standards, and licensure requirements. The role researches regulatory and contract requirements, works with subject matter experts, and monitors data collection, reporting, and staff training adherence.

The coordinator researches relevant policies and procedures; compiles and evaluates information used to develop policies, procedures, and forms; and works with the Executive and Leadership teams to standardize and maintain organizational forms. The role ensures completion of annual reports and surveys, communicates policy and quality assurance updates and training to staff, and helps program staff understand CARF plans and the HHSC regulatory auditing system. The coordinator also supports supervisors in reviewing audit results and planning improvements, submits reports as requested, and conducts internal program audits.

Requirements

• Excellent verbal and written communication skills.
• Valid state driver's license and an acceptable driving record.
• Must pass a criminal background check and drug screen.

Nice To Haves

• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite.
• Knowledge of trauma-informed theories, principles, and practices, including community trauma, intergenerational and historical trauma, parallel processes, and universal precautions.
• Knowledge of staffing requirements, including diverse staff disciplinary backgrounds and culturally and linguistically appropriate training to serve the clinic's patient population.

Responsibilities

• Research policies and procedures required by state, federal, and credentialing entities.
• Compile, organize, and evaluate information to develop policies, procedures, and forms.
• Consult with the Executive and Leadership teams to standardize organizational forms and serve as the repository for those forms.
• Ensure completion of annual client, employee, and stakeholder satisfaction surveys; critical incident and grievance reports; the treatment programs demographic report; and performance improvement plans.
• Ensure staff receive updated information and training about changes to policies, procedures, forms, and quality assurance.
• Ensure program staff are familiar with CARF plans and the HHSC regulatory auditing system.
• Assist program supervisors in reviewing monthly and quarterly audit results and developing improvement plans for compliance with contracts and regulations.
• Maintain and submit reports to the CCO or designee as requested.
• Conduct internal program audits.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Generous paid time off.
• Extended illness leave.
• Paid holidays.
• Mental health hours.
• Growth and development opportunities.
• Flexible schedule.
• Half-day Fridays.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed