Quality Management Coordinator

High Desert Medical Group•Lancaster, CA

2d•$23 - $31

About The Position

High Desert Medical Group is seeking a full-time Quality Management Coordinator to administer supportive functions related to Quality Management (QM) policies and procedures. The coordinator will identify opportunities to improve data integrity, processes, member services, and outcomes while maintaining a professional, positive, and caring attitude. The role supports grievance, appeals, and performance quality improvement processes; helps ensure reliable data for quality improvement initiatives; coordinates communications with health plans, provider partners, members, and other downstream entities under the department supervisor’s direction; and provides administrative support to QM leadership. The position is non-exempt, with an expected starting pay range of $23.45–$31.30 per hour. Pay may vary based on individualized factors. The compensation package may include a sign-on bonus, restricted stock units, discretionary awards, and benefits such as 401(k) eligibility and paid time off, including vacation, sick time, and parental leave. If hired, the employee will be at will.

Requirements

High school graduate or equivalent.
Excellent written and verbal communication skills.
Ability to handle and prioritize tasks to meet deadlines and productivity goals.
Ability to responsibly handle confidential matters.
Ability to work in a fast-paced, high-volume environment.

Nice To Haves

One year of experience in a medical office, including customer service duties, preferred.

Responsibilities

Facilitate the grievance process and work with appropriate staff to resolve grievances.
Support the appeals and PQI process and contribute ideas and solutions to prevent recurrence.
Ensure data quality and reliability so data can be used effectively to drive quality improvement initiatives.
Identify opportunities for improvement and assist with organizational development efforts.
Coordinate communications with health plans, provider partners, members, and other downstream entities under the direction of the department supervisor.
Prepare and organize materials for committee meetings and/or functions.
Provide administrative support to the QM Director and/or Medical Director as needed.
Maintain working knowledge of current QM policies and procedures.
Perform other duties as assigned.