Loan Servicing Quality Control Coordinator - Temporary

Mutual Bancorp and its Subsidiaries•Leominster, MA

22d

About The Position

The Loan Servicing Quality Control Coordinator performs quality control and pre-closing secondary-market duties within Loan Servicing. Under the supervision of the Loan Servicing Manager, this role manages the daily activities of the secondary market desk and monitors residential and consumer loan activities for compliance with departmental policies and procedures. The position also supports the Bank’s customer-service culture by building relationships, providing a seamless customer experience, acting in customers’ best interests, and increasing customer value.

Requirements

Three years of experience working in the residential secondary market, closing and servicing portfolios, including FHLMC and FNMA loans.
Strong attention to detail, organizational skills, and time-management skills.
Positive attitude and commitment to outstanding service.
Ability to work responsibly and independently and interact well with other members of the lending team.
Cybersecurity awareness to protect the digital environment, the Bank, and customers.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide courteous, enthusiastic, and high-quality service to employees, customers and clients, and the community.
Update daily mortgage and equity interest rates accurately and promptly in the Bank’s loan origination system and on its website.
Manage the lock desk, including confirming rate locks, taking investor contracts, and monitoring the contract pipeline.
Deliver loan sales to the secondary market accurately and on time, meeting deadlines and providing appropriate documentation.
Manage investor quality-control requests, including collecting and delivering requested documentation.
Manage post-closing conditions, ensure timely delivery of trailing documents, and conduct a full document review of closed residential and consumer loans.
Monitor compliance with loan setup review and data-integrity checkpoints.
Review and validate critical file maintenance in a timely manner.
Prepare and distribute monthly self-monitoring reports, improve processes, and develop mitigating controls to help identify errors that could be costly or unfavorable to the Bank.
Perform duties in accordance with regulatory compliance guidelines.
Perform other duties as required.