Loan Servicing Coordinator - Glenville, NY

Trustco Bank•Schenectady, NY

14h•$40,000 - $50,000

About The Position

The Loan Servicing Coordinator supports the loan lifecycle by accurately setting up and maintaining residential and commercial loans. The role coordinates with customers, attorneys, insurance agencies, and internal teams to address credit concerns and keep loan servicing activities moving smoothly. It also performs dual-control verifications to support accurate, compliant records and maintains reports for leadership and branch operations. Duties and responsibilities may change at any time. This is a full-time, non-exempt position scheduled Monday through Friday, 8:30 AM to 5:00 PM. It is primarily sedentary and involves standard office activities, including computer work, phone communication, and document handling.

Requirements

High school diploma or equivalent.
Effective verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite, especially Excel and Word.
Fluency in English.
Access to reliable transportation.
Ability to work effectively in a collaborative team environment.

Nice To Haves

Bilingual abilities.
Bachelor’s degree in a business-related field.

Responsibilities

Serve as a professional liaison with customers, attorneys, and insurance agencies to resolve credit concerns.
Set up new loans and calculate payoffs.
Track insurance and prepare mortgage satisfactions.
Perform dual-control verifications to ensure records are accurate and compliant with regulations.
Maintain and track daily, weekly, and monthly reports for leadership and branch operations.