Loan Servicing Coordinator II

Northwest Bank•Warren, PA

1d•Hybrid

About The Position

The Loan Servicing Coordinator II is responsible for servicing small business and commercial loans and may provide backup support to the Small Business Loan Operations Management team when needed. The role requires effective time management and the ability to meet deadlines under pressure while providing a high level of customer service. The position works onsite Monday through Thursday, with Friday as an optional work-from-home day.

Requirements

High school diploma or equivalent is preferred.
Associate’s degree in a related field is preferred.
3–5 years of customer service experience is preferred.
5–6 years of commercial or small business loan experience is preferred.
Knowledge of commercial and small business loan products, credit policy, compliance, and interpretation of legal and regulatory issues.
Knowledge of loan documentation, including the ability to interpret it and make judgments based on it.
Ability to manage time and meet deadlines under pressure while maintaining a high level of customer service.
Ability to work onsite Monday through Thursday; Friday may be worked from home.

Responsibilities

Complete new loan setup, funding, and post-closing reviews.
Post loan transactions for all product types.
Perform loan maintenance in the core system as needed or directed.
Complete work within established service-level agreements and benchmarks.
Prepare and process payoff quotes and payoff transactions.
Respond to customer inquiries with exemplary customer service in accordance with the established service agreement.
Process loan modifications.
Review and quality-check the ARM Rate Notice Report, making adjustments when necessary and sending correspondence to borrowers.
Monitor and reconcile reports related to Small Business and Commercial Loans, following up with internal and external business partners as necessary.
Perform and track post-closing servicing functions for SBA-guaranteed loans.
Maintain document and data integrity to comply with CECL data points.
Train new hires to promote consistency and standardization in small business and commercial loan servicing.
Reconcile General Ledger accounts and perform daily balancing.
Monitor collateral records and ensure accurate lien positions, including timely recording and release of collateral and escalation of concerns to management.
Prepare applicable release documents.
Establish and maintain loan collateral records in the core system.
Process loan Line of Credit renewals.
Process the paid commercial loan report.
Process all UCC continuations.
Support testing of new products and services.
Manage and distribute servicing workflows and services.
Gather audit data requested by management.
Validate year-end reporting.
Provide backup support to Collateral and Origination areas.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.
Work as part of a team and use on-site equipment.