Loan Servicing Specialist II

Alerus • Minnetonka, MN

8d • Onsite

About The Position

The Loan Servicing Specialist II books and services commercial and consumer loans, including mortgage, lease, floor plan, and purchased and sold participation loans. The role requires broad knowledge of loan functions and regulatory requirements, careful due diligence, and accurate core-system processing. The specialist maintains a client focus and helps deliver a superior client experience.

The position supports loan booking, payment processing, funding, maintenance, payoff requests, lien-related tracking, and paid-loan processing. It also assists internal departments and external clients with servicing inquiries, researches exceptions, handles time-sensitive or moderately complex issues, and identifies process improvements. The work is typically performed in an office setting.

Requirements

• Associate’s degree or an equivalent combination of education and/or related experience in the financial industry.
• 3–5 years of related experience in loan operations.
• Strong communication and client-service skills.
• Ability to manage high-volume, time-sensitive transactions and situations.
• Ability to carry out loan programs and projects, including availability to work after hours to support business needs.
• Strong commitment to accuracy and detail.
• Ability to accept, support, and implement continuous change.

Responsibilities

• Book new, renewed, or extended loans to the core system.
• Review booked loans and reports for accuracy and core-system integrity.
• Support new and existing consumer and commercial loan processing, including mortgage, lease, floor plan, and purchased and sold participations.
• Collaborate with consumer loan documentation and credit administration to ensure loans are booked accurately.
• Process loan payments and fund disbursements through all payment channels.
• Monitor inboxes and perform loan maintenance, prepare payoff quotes, and complete reports.
• Complete and maintain tracking items such as UCC filings and continuations, lien perfection, insurance processing, and mortgage filings.
• Process paid loans, including lien releases and mortgage satisfactions.
• Assist internal departments and external clients with loan-servicing processing inquiries.
• Identify and research exceptions; handle time-sensitive or moderately complex issues and collaborate with a senior colleague or supervisor when needed.
• Identify and implement process improvements that enhance the client experience and build scale.

Benefits

• Competitive compensation, including base salary and bonus and/or incentive opportunities.
• Medical, dental, vision, life, and long-term disability insurance.
• 401(k) and ESOP retirement savings.
• Flexible time off and company-paid holidays.
• Parental and bereavement leave.
• Learning and development resources and advancement opportunities.
• Access to financial experts, financial wellness tools, and discounts on Alerus products and services.
• Paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree