Loan Servicing Specialist

Lake Ridge Bank•Cross Plains, WI

About The Position

At Lake Ridge Bank, the Loan Servicing Specialist delivers a seamless post-closing experience for Commercial and Ag customers. The role ensures loans are accurately booked, funded, maintained, and secured while protecting the bank’s interests through precise lien perfection and documentation review. The specialist collaborates with customers, third-party vendors, and Commercial/Ag lending teams on post-closing documentation, core system maintenance, renewals, modifications, and payoffs. The position combines technical expertise, accuracy, problem-solving, and customer service to support long-term relationships, customer retention, and business growth.

Requirements

Associate’s degree in accounting, finance, business, or a similar field, and/or 1–2 years of previous work experience in a financial institution setting.
Well-developed interpersonal and communication skills, especially listening and verbal communication, to communicate and relate effectively with customers and associates.
Good accounting and math skills, including the ability to work precisely with numbers and financial calculations.
Strong attention to detail and the ability to work efficiently and accurately.
Demonstrated ability to exercise independent judgment.
Strong organizational skills, including the ability to prioritize and remain calm in a fast-paced, deadline-driven environment.
Working knowledge of Microsoft Office Suite, proficient typing and keyboarding skills, and the ability and willingness to learn new programs and software.
Ability to put forth the extra effort needed for successful operations, including working additional hours and attending educational programs.
Ability to read, write, understand, and speak English clearly.
Ability to represent the organization in a professional, positive manner.
Willingness to work toward department goals and performance standards, with a focus on the bank and department mission statements.

Nice To Haves

Previous experience in a loan operations area or lending environment, preferably at a financial institution.
Previous experience with Fiserv operating systems.
Good working knowledge of Microsoft Office Suite and proficient typing and keyboarding skills.

Responsibilities

Organize documents for uploading to the Director imaging system for permanent electronic storage.
Review and process daily loan booking requests and tasks or tickets, making corrections and adjustments as needed.
Onboard new, renewed, extended, and modified commercial, commercial real estate, agricultural, participation, and municipal loans in Navigator, and make necessary corrections and adjustments.
Disburse loans and perform monetary transactions according to disbursement documentation.
Initiate and verify wires associated with loan transactions.
Obtain collateral perfection according to Loan Approval requirements.
Review compliance requirements, including CIP, CRA, HMDA, and Beneficial Ownership, and enter data into related systems or programs.
Review and monitor tickler reports for final title policies, recorded documents, vehicle titles, and other items.
Process daily incoming mail and route it to the appropriate area.
Review and perform maintenance requests received through the ticketing system, making corrections when needed.
Answer incoming calls to support internal teams and customers.
Provide timely, accurate payoff quotes to customers and third-party title insurance companies.
Process paid notes within required timeframes, including preparing satisfactions and lien releases and updating systems.
Process payments and advances, including vehicle floor plan advances and payments.
Process incoming insurance policies and monitor cancellations, invoices, flood insurance, and life insurance policies to ensure appropriate core system updates.
Process incoming and outgoing wires.
Manage financial statement collection.
Manage participation and SWAP servicing activities.
Review and process daily loan servicing reports.
Recommend process and efficiency improvements and advise management of issues, training needs, concerns, or anomalies.
Monitor the internal loan rate review process and update system rates accordingly.
Provide backup support for other team members.
Assist in maintaining and producing procedures for job-related tasks.
Participate in bank and department meetings.
Represent the bank in professional and community activities.
Participate in training programs to stay current on industry trends and technologies.
Partner effectively across the organization and develop positive working relationships.
Continue developing knowledge, skills, and abilities through internal and external training.
Perform other duties or projects as assigned or requested.