Loan Servicing Specialist

Hills Bank•Iowa City, IA

17h

About The Position

The Loan Servicing Specialist reports directly to the Loan Servicing Supervisor and processes loan extensions and modifications, customer and lender loan maintenance requests, payment corrections, escrow activities, and credit reporting corrections. The role supports accurate general ledger balancing and daily loan reporting, performs daily checks of new loans, and troubleshoots loan errors in the bank’s core processing system. It also monitors adherence to servicing standards and provides servicing support to loan officers, customers, and other staff. The position handles current-loan documentation and maintenance, escrow account administration and analysis, property-tax payments from escrow, loan report reconciliation, credit bureau correction requests, loan statements and notices, and year-end tax notifications. It also assists with maintenance and upgrades of the bank’s Silverlake core processing system, works with Jack Henry to troubleshoot issues, and helps facilitate third-party integrations. Other bank activities and duties may be assigned as needed.

Requirements

High school diploma or GED, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Technical training in loan documentation and compliance.
Computer skills, communication skills, and ability to use office equipment.

Responsibilities

Process loan extensions and maintain current loans, ensuring correct documentation, maintenance, and retention.
Respond to and process customer and lender loan maintenance requests and payment corrections.
Assist with loan general ledger reconciliations and ensure proper balancing.
Pay property taxes from loan escrow accounts on time.
Maintain escrow accounts and perform core processing system administration related to escrow setup.
Complete daily checkbacks of consumer, commercial, and real estate loans, extensions, and loan maintenance in accordance with the bank’s SOX standards.
Process escrow analysis statements and assist customers and lenders with escrow payment and analysis questions.
Process credit bureau correction requests and errors; communicate with lenders and customers and update records when necessary.
Troubleshoot issues with loan statements and notices.
Support loan officers and other staff with loan servicing requests and provide customer service.
Reconcile daily loan reports and correct tickets or transactions rejected the previous business day.
Process year-end tax notifications and provide ongoing servicing of those statements.
Assist in developing manuals and supporting documentation for the position’s tasks and duties.
Assist with maintenance and upgrades of the bank’s Silverlake core processing system.
Work with Jack Henry to troubleshoot errors and issues affecting loans in Silverlake.
Assist with facilitating third-party integrations with Silverlake.
Assist with other bank activities and perform other duties as assigned.