Loan Servicing Specialist II

Alerus • Fargo, ND

23h • $22 - $27 • Onsite

About The Position

The Loan Servicing Specialist, II is responsible for booking and servicing all types of loans, including commercial and consumer. This position will have a broad knowledge of loan functions and regulatory requirements and perform the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus to deliver a superior client experience.

Requirements

• Associate’s degree or equivalent combination of education and/or related experience in the financial industry
• 3-5 years of related experience in loan operations
• High level of communication and client-service skills
• Ability to manage high volume, time sensitive transactions and situations
• Ability to carry out the work of loan programs and projects, to include availability to work after hours to support business needs
• High level of commitment to accuracy and detail
• Ability to accept, support and implement continuous change

Responsibilities

• Responsible for the loan booking process to the core system, includes new, renewals, or extensions
• Ensure core system integrity by reviewing loans for accuracy post-booking and various reports
• Support new and existing consumer and commercial loan processing including mortgage, lease, floor plan and purchased and sold participations
• Collaborate with consumer loan documentation and credit administration to ensure loan is booked accurately
• Process loan payments and fund disbursements via all payment channels
• Monitor inboxes and perform various loan maintenance, payoff quotes and reports
• Complete and maintain tracking items for, but not limited to, UCC Filings and continuations, lien perfection, insurance processing and filing of mortgages
• Responsible for paid loan processing, which includes lien releases and mortgage satisfactions
• Assist internal departments and external clients with loan servicing related processing inquiries
• Assist in identifying and researching exceptions. Handle time-sensitive or moderately complex issues and, if needed, collaborate with the senior or supervisor to resolve
• Identify and implement process improvements that enhance the client experience and build scale

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree