Loan Servicing Specialist II-Lease

ARISE FEDERAL CREDIT UNION•Canton, MA

8d•$23 - $25•Hybrid

About The Position

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Requirements

High school diploma or equivalent required
3–5 years of banking, loan servicing, financial services, or related experience required, with direct consumer lease or auto loan servicing experience strongly preferred.
Solid working knowledge of consumer lease servicing processes and terminology, including billing, fees, payoffs, early terminations, and lease-end activity.
Experience with loan servicing systems required; Encompass experience a plus.
Strong attention to detail and accuracy when processing transactions and maintaining records.
Demonstrated ability to work independently, exercise sound judgment, and know when to escalate.
Strong communication and interpersonal skills with the ability to work effectively with members, dealers, third-party partners, and internal teams, including handling escalated inquiries with professionalism.
Positive, collaborative approach with a willingness to support team goals and help develop others.
Working knowledge of applicable lease servicing regulations and CULA requirements, and the ability to apply them in daily work.
Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

Nice To Haves

associate’s or bachelor’s degree preferred
Encompass experience a plus

Responsibilities

Process servicing activities for consumer lease accounts independently, including payment processing, billing, account maintenance, payoff requests, maturity activities, and other lease-related transactions, and resolve non-routine items with minimal guidance.
Maintain accurate lease account information within the Credit Union’s core and servicing systems, including updates to payment information, fees, maturity dates, vehicle information, and other account data, and verify data integrity following changes.
Manage lease billing and processing of applicable fees and charges, including taxes, registration-related items, violations, excess mileage, disposition charges, and other lease-related expenses, ensuring compliance with CULA requirements and Credit Union procedures.
Process lease payoffs, early terminations, extensions, renewals, and maturity-related activities, including more complex scenarios, ensuring required documentation and approvals are obtained and accurately recorded.
Coordinate with CULA, dealers, vendors, members, and internal departments to resolve lease servicing issues, including escalated or time-sensitive items, obtain required documentation, and ensure timely completion of servicing activities.
Review lease documentation and account records for completeness and accuracy, identify and resolve discrepancies or missing information, and escalate complex issues as appropriate.
Manage vehicle title, registration, insurance, and other collateral-related servicing activities associated with consumer leases.
Process and maintain documentation related to lease-end activity, including vehicle returns, payoff information, disposition requirements, and other maturity-related documentation.
Perform general ledger reconciliation and balancing activities related to lease servicing, researching and resolving variances and escalating unusual activity to appropriate staff.
Respond to member, dealer, and internal inquiries regarding lease payments, billing, account status, payoff information, maturity, fees, and other servicing matters, including more complex or escalated questions.
Performs other duties as assigned.