Loan Servicing Specialist I-Lease

ARISE FEDERAL CREDIT UNION•Canton, MA

8d•$20 - $22•Hybrid

About The Position

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you. As a Loan Servicing Specialist I – Lease, you’ll perform routine servicing and administrative functions supporting the Credit Union’s consumer lease portfolio. This role is responsible for accurate and timely processing of lease payments, account maintenance, billing, fees, payoff and maturity activities, and related documentation. This is a great opportunity to build your knowledge of loan servicing while developing your skills in a collaborative, detail-focused environment.

Requirements

High school diploma or equivalent required.
1–2 years of banking, loan servicing, financial services, or related experience preferred.
Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
Experience with Encompass or other loan servicing systems is a plus.
Strong attention to detail and accuracy when processing transactions and maintaining records.
Strong communication and interpersonal skills with the ability to work effectively with members and internal teams.
Positive, collaborative approach with a willingness to learn and support team goals.
Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

Process routine servicing activities for consumer lease accounts, including payment processing, billing, account maintenance, payoff requests, maturity activities, and other lease-related transactions.
Maintain accurate lease account information within the Credit Union’s core and servicing systems, including updates to payment information, fees, maturity dates, vehicle information, and other account data.
Support lease billing and processing of applicable fees and charges, including taxes, registration-related items, violations, excess mileage, disposition charges, and other lease-related expenses in accordance with established procedures and CULA requirements.
Process lease payoffs, early terminations, extensions, renewals, and maturity-related activities, ensuring required documentation and approvals are obtained and accurately recorded.
Coordinate with CULA, dealers, vendors, members, and internal departments to resolve routine lease servicing issues, obtain required documentation, and ensure timely completion of servicing activities.
Review lease documentation and account records for completeness and accuracy and follow established procedures for resolving discrepancies or missing information.
Assist with vehicle title, registration, insurance, and other collateral-related servicing activities associated with consumer leases.
Process and maintain documentation related to lease-end activity, including vehicle returns, payoff information, disposition requirements, and other maturity-related documentation.
Perform routine general ledger reconciliation and balancing activities related to lease servicing and escalate discrepancies or unusual activity to appropriate staff.
Respond to member, dealer, and internal inquiries regarding lease payments, billing, account status, payoff information, maturity, fees, and other routine servicing matters.
Performs other duties as assigned.