Loan Servicing Coordinator II

Northwest Bank•Warren, PA

2d•Hybrid

About The Position

The Loan Servicing Coordinator is responsible for servicing small business and commercial loans and occasionally serving as backup for the Small Business Loan Operations Management team. The role requires managing time and meeting deadlines under pressure while maintaining a high level of customer service. The position performs loan setup, funding, transaction processing, maintenance, post-closing servicing, collateral administration, reconciliation, reporting, and workflow coordination. It also supports testing new products and services, audits, year-end reporting, and the Collateral and Origination areas. The role must comply with Northwest policies and procedures and applicable federal and state regulations. The position is performed onsite Monday through Thursday, with Friday as an optional work-from-home day.

Requirements

3–5 years of customer service experience.
5–6 years of commercial or small business loan experience.
Knowledge of commercial and small business loan products, credit policy, compliance, and interpretation of legal and regulatory issues.
Knowledge of loan documentation, including the ability to interpret it and make judgments based on it.
Ability to manage time and meet deadlines under pressure while maintaining a high level of customer service.

Nice To Haves

High school diploma or equivalent.
Associate’s degree in a related field.

Responsibilities

Complete new loan setup, funding, and post-closing review.
Post loan transactions for all product types.
Perform loan maintenance in the core system as needed or directed.
Complete work to meet established service-level agreements and benchmarks.
Prepare and process payoff quotes and payoff transactions.
Respond to customer inquiries with exemplary customer service within the established service agreement.
Process loan modifications.
Review and quality-check the ARM Rate Notice Report, make adjustments when necessary, and send correspondence to borrowers.
Monitor and reconcile reports related to Small Business and Commercial Loans, following up with internal and external business partners as necessary.
Perform and track post-closing servicing functions for SBA-guaranteed loans.
Ensure document and data integrity attributes comply with CECL data points.
Train new hires to promote consistency and standardization in small business and commercial loan servicing.
Reconcile General Ledger accounts and perform daily balancing.
Monitor collateral records and maintain accurate lien positions, including recording and releasing collateral within established timeframes and escalating concerns to management.
Prepare applicable release documents.
Establish and maintain loan collateral records in the core system.
Process loan Line of Credit renewals and the paid commercial loan report.
Process all UCC continuations.
Support testing of new products and services.
Manage and distribute servicing workflows and services.
Gather audit data requested by management and validate year-end reporting.
Provide backup support to the Collateral and Origination areas.
Ensure compliance with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.
Work as part of a team and with on-site equipment.