Loan Servicing Coordinator

California Bank of Commerce•Irvine, CA

About The Position

The Loan Servicing Coordinator reviews closed loan documents for accuracy, missing documents, proper signatures, dates, and other relevant information, then enters data into tracking software. The role reviews other legal documents as needed, images and indexes loan files, verifies that loans have been unloaded, maintains accurate note and credit file systems, reconciles loan disbursements, and prepares routine correspondence and reports. The coordinator supports loan servicing throughout the loan lifecycle, including boarding loans onto the loan system, disbursing loan proceeds and fees, processing payments, draws, advances, and participation transactions, maintaining loan records and credit files, responding to customer and internal inquiries, and managing paid loans, payoff requests, and collateral releases. The position may also prepare loan modifications, process SBA reports or charge-offs, and maintain records for non-accrual loans.

Requirements

High school diploma or GED equivalent.
Three to five years of experience in banking or lending.
Computer skills, including Microsoft Office, Laser Pro, and other required programs.
Strong mathematical ability.
Strong analytical, time-management, and organizational skills.
Ability to handle detail-oriented transactions.
Excellent written and verbal communication skills, attention to detail, and follow-through.
Strong interpersonal skills, dedication to teamwork, and ability to work closely with others.
Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.

Nice To Haves

Experience in a Note Department of a commercial bank.

Responsibilities

Review closed loan documents for accuracy, missing documents, signatures, dates, and relevant data; enter information into tracking software.
Review other legal documents as needed, image and index loan files, and verify unloaded loans.
Maintain accurate filing systems for notes, credit files, and retention storage.
Reconcile loan disbursements and compose and send routine correspondence and reports.
Complete callbacks of daily loan system reports as needed to check payment posting, exception corrections, and loan data.
Review tickler reports to monitor collateral insurance and other ticklers, including receipt of collateral.
Board loans onto the loan system and enter appropriate information into system fields.
Disburse loan proceeds and fees according to Disbursement Authorizations.
Prepare loan modification documentation in Laser Pro as assigned by the Supervisor.
Secure collateral and other documentation in safekeeping; prepare and manage credit and non-negotiable document files.
Process loan payments, draws, and advances, including construction advances.
Process participation payments and advances and forward them to the appropriate participant according to the Participation Certificate.
Process the Guidehouse SBA 1502 Report when required.
Maintain loan-system records, including balancing loan activity, preparing general ledger entries, verifying data entry, and correcting errors or maintenance issues.
Keep credit files up to date and manage retention storage and related file-system matters.
Handle incoming mail by receiving, sorting, copying, and filing it.
Provide customers, lending officers, and processors with loan balance, payoff, and payment information.
Process paid loans, including customer letters and collateral releases.
Respond to payoff demands, first notifying the Loan Officer after a demand is received.
Research and respond to exceptions reported by loan officers or processors and respond to customer inquiries.
Respond to credit verification and payoff requests.
Process charge-offs or non-accrual loans when required and maintain accurate records for non-accrual billed loans.