Loan Servicing Administrator

Emigrant Bank•Elmsford, NY

1d•$50,000 - $55,000•Onsite

About The Position

Emigrant Mortgage, a division of Emigrant Bank, is a direct lender specializing in creative financing for residential properties. Its mortgage operations are headquartered in Elmsford, New York, and deliver a range of creative loans for the company’s portfolio. The Loan Servicing Administrator handles comprehensive loan servicing duties, customer communications, and compliance tracking for residential and commercial portfolios. The role requires problem-solving, cross-departmental collaboration, and careful attention to regulatory requirements. This is a full-time, in-person position based in Elmsford, New York. The stated New York pay range is $50,000–$55,000 USD.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency with Microsoft Office.
Strong verbal and written communication skills.
Professional presentation and organizational skills.

Nice To Haves

Working knowledge of the MSP Servicing System.

Responsibilities

Manage incoming calls from mortgage customers, resolve inquiries, and investigate complex account issues.
Process and respond to written correspondence via mail and email, collaborating with internal departments to ensure timely resolution.
Draft and distribute borrower notifications, including welcome letters, PMI terminations, delinquent tax notices, and property violations.
Administer insurance loss drafts by depositing and releasing proceeds, ordering property inspections, requesting documentation, and coordinating with borrowers, contractors, and adjusters.
Oversee escrow holdback and pledge accounts, monitor regulatory compliance, and administer timely fund releases.
Review post-closing documents to identify, track, and remediate trailing, missing, or defective documents.
Provide mortgage cashiers with instructions for applying and posting incoming payments.
Monitor UCC-1 filings and execute UCC-3 continuations as required to maintain lien priority.
Manage maturity extensions and loan modification processes for commercial accounts.
Prepare accurate, compliant responses to credit verification letters, official document requests, subpoenas, and Qualified Written Requests.
Adapt to changes or additions to the role’s duties as needed.