Senior Quality Assurance Coordinator
About The Position
Progressive Life Center (PLC) seeks a Senior Quality Assurance Coordinator to support its role as Administrative Partner for the Department of Youth Rehabilitation Services (DYRS) Community Programming Initiative (CPI). The CPI connects court-involved youth and their families with community-based services and resources through coordinated, individualized support. The program emphasizes strengths, accountability, skill development, family engagement, community connections, and public safety. The coordinator supports program quality, compliance, reporting, provider coordination, and subgrantee oversight. The role works with PLC and DYRS leadership and teams, community providers, subgrantees, and internal departments to maintain accurate records, support policies and contracts, provide technical assistance, and ensure alignment with applicable contract requirements. The position has a hybrid work schedule after 90 days of employment and requires travel within the Washington Metropolitan Area.
Requirements
- Bachelor’s degree in business administration, management, human services, or a related field.
- Three years of grants compliance, monitoring, or quality assurance experience and/or knowledge of CFR Part 200.
- Demonstrated ability to interact successfully with people from diverse backgrounds and varying levels of responsibility.
- Ability to work with discretion, personal initiative, and autonomy.
- Strong attention to detail and organizational skills.
- Exceptional verbal and written communication and problem-resolution skills.
- Computer software experience using databases and Microsoft Office Suite.
- Ability to travel within the Washington Metropolitan Area.
- Valid driver’s license and access to a reliable vehicle.
- Certification in NTU™ Service Delivery Model within one year of hire.
- Sensitivity to and competence in cultural differences among PLC’s service population.
- Ability to build mutually respectful partnerships with persons served and their families, helping them develop the skills and confidence to address issues and problems.
- Ability to work in partnership with other team members.
- Ability to set limits, maintain the helping role of the practitioner, and intervene appropriately to meet the needs of persons served or family members.
Nice To Haves
- Experience utilizing FAMCare.
Responsibilities
- Prepare monthly and annual activity and status reports for PLC leadership and DYRS.
- Participate in PLC and DYRS team meetings, provide updates, and track action steps.
- Monitor FAMCare coordination and oversight in collaboration with the DYRS team.
- Lead the programmatic design of grantee and vendor contracts to align content and language with PLC and DYRS guidance.
- Serve on the CPI design team for strategic planning, policies, and guidance, including standards and consequences for noncompliance.
- Coordinate with the PLC Marketing Department on promotional content related to the CPI program.
- Coordinate with the PLC Accounting Department to support compliant fiscal stewardship.
- Facilitate ongoing communication among subgrantees, program directors, program staff, and internal and external customers.
- Develop correspondence for funders, providers, and internal and external parties.
- Use software applications to produce and proofread correspondence, reports, and other documents.
- Maintain subgrantee information, including scopes of work, memoranda of understanding, critical incidents, compliance, performance, and contractual information.
- Participate in proposal creation, technical assistance sessions, and review of recruitment and training.
- Conduct scheduled and unscheduled in-person site visits of PLC subgrantees to check compliance with DYRS contract regulations.
- Serve as the point of contact for CPI compliance issues.
- Assist with new provider orientation, subgrantee training, evidence-based monitoring training, and technical assistance training as needed.
- Enter and maintain accurate data in DYRS and PLC FAMCare systems.
- Participate in CPI standard operating procedures reviews to ensure updates reflect compliance, best practices, policies, and continuous tools.
- Guide subgrantees in developing and updating organizational policies and procedures to reinforce compliance with regulations and policies.
- Identify opportunities and provide or assist with technical assistance for subgrantees.
- Participate in supervision meetings with the program director.
- Attend and participate in required PLC meetings and trainings.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision benefits.
- Retirement fund.
- Paid time off.
- Hybrid work schedule after 90 days of employment.
- Opportunity for personal and professional growth.
- Other fringe benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
