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Try It Now, FreeA strong Quality Assurance resume should emphasize your ability to develop and implement comprehensive quality assurance programs that lead to significant improvements in product quality and customer satisfaction. Showcase your collaboration skills by highlighting your experience working with cross-functional teams to identify and resolve quality issues, resulting in improved product reliability and reduced production costs. Additionally, demonstrate your expertise in developing and executing test plans, staying up-to-date with industry best practices, and training team members to improve overall team performance.
Zoe Lee
zoe@lee.com
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(359) 735-8260
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linkedin.com/in/zoe-lee
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@zoe.lee
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Quality Assurance
Quality Assurance professional with 4 years of experience in developing and implementing comprehensive quality assurance programs resulting in significant reductions in product defects and production costs. Skilled in collaborating with cross-functional teams to identify and resolve quality issues, improving product reliability and customer satisfaction ratings. Proven ability to develop and execute test plans and test cases, resulting in increased testing efficiency and coverage.
WORK EXPERIENCE
Quality Assurance
03/2022 – Present
Precision Solutions Inc.
- Developed and implemented a comprehensive quality assurance program, resulting in a 25% reduction in product defects and a 15% increase in customer satisfaction ratings.
- Collaborated with cross-functional teams to identify and resolve quality issues, resulting in a 30% improvement in product reliability and a 20% reduction in production costs.
- Developed and executed test plans and test cases, resulting in a 40% reduction in testing time and a 25% increase in test coverage.
Quality Control Specialist
03/2020 – 03/2022
Edge Testing Lab
- Monitored and reviewed customer feedback and complaints, identifying and addressing root causes of issues, resulting in a 20% increase in customer retention rates.
- Developed and maintained quality documentation, ensuring compliance with industry standards and regulations, resulting in a 15% improvement in audit scores.
- Trained and mentored team members on quality assurance processes, resulting in a 20% improvement in team performance and a 10% reduction in training time.
Quality Analyst
03/2019 – 03/2020
QualityWorks Inc.
- Identified and investigated quality issues, recommending corrective actions, resulting in a 30% reduction in product defects and a 20% increase in product reliability.
- Participated in product design reviews, providing input on functional requirements and potential problems, resulting in a 25% improvement in product design and a 15% reduction in development time.
- Stayed up-to-date with industry best practices and new technologies, implementing new testing tools and methodologies, resulting in a 20% increase in testing efficiency and a 10% reduction in testing time.
SKILLS & COMPETENCIES
- Quality management systems
- Test planning and execution
- Root cause analysis
- Cross-functional collaboration
- Quality documentation and compliance
- Customer feedback analysis
- Training and mentoring
- Product design review
- Industry best practices
- Testing tools and methodologies
- Continuous improvement
- Risk assessment and mitigation
- Process improvement
- Statistical analysis
- ISO standards knowledge
COURSES / CERTIFICATIONS
Certified Software Quality Analyst (CSQA)
04/2023
International Software Certifications Board (ISCB)
International Software Testing Qualifications Board Certified Tester (ISTQB CTFL)
04/2022
International Software Testing Qualifications Board (ISTQB)
American Society for Quality Certified Quality Engineer (ASQ CQE)
04/2021
American Society for Quality (ASQ)
Education
Bachelor of Science in Quality Management
2016 - 2020
California State University, Dominguez Hills
Carson, CA
Quality Assurance
Statistics