Quality Assurance Coordinator

Hilton Grand Vacations • Orlando, FL

2d

About The Position

The Quality Assurance Coordinator supports the quality assurance department’s contract processing and general operations. The role involves preparing and reviewing HGV contract documents, monitoring cancellations, tracking pending contract deals and net sales values, managing issue reports and QA schedules, and maintaining department inventory and supplies. The coordinator also helps resolve audit issues and supports projects and programs as needed. The position requires customer service experience, a high school diploma or GED, and a valid notary license or the ability to obtain one. A flexible schedule that includes evenings, weekends, and holidays is required.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Valid Notary License or the ability to acquire one.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to calculate figures and amounts involving commissions, proportions, and percentages.

Nice To Haves

• Previous timeshare or vacation ownership experience.
• At least 1 year of administrative or clerical work experience.

Responsibilities

• Sort and prepare HGV contract documents in the correct order for new and upgrading owners.
• Monitor and record customer cancellation letters received by the department and assist with processing cancellations.
• Prepare a file showing pending contract deals and the total net sales value of each contract.
• Prepare and supervise the Issue Report, communicating and following up with the QA manager.
• Review mailed-out contracts for accuracy before they are sent.
• Stock items for the day, which may involve lifting boxes weighing up to 20 pounds.
• Manage inventory and supplies for the quality assurance department.
• Assist with projects and programs that arise in the general operations of the quality assurance department.
• Order office supplies for the department.
• Assist with resolving audit issues.
• Create, distribute, and manage all QA schedules.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid Time Off (PTO) program
• Travel benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED