Quality Assurance Coordinator

Management and Training Corporation•San Diego, TX

8d•Onsite

About The Position

The Quality Assurance Coordinator performs advanced administrative support and procedures related to substance abuse treatment programs at the Ernestine Glossbrenner Unit. The role involves disseminating information, maintaining filing systems, and completing administrative support work in compliance with Management & Training Corporation (MTC) and Texas Department of Criminal Justice (TDCJ) directives. The position reports to the program director. The coordinator implements quality assurance utilization review procedures, assists with monitoring and evaluating service quality, analyzes program data, prepares reports, and recommends improvements to treatment services. The coordinator conducts quarterly and ongoing self-monitoring, supports performance-measure reporting, helps define and track program outcomes, and prepares program correspondence and records. The role also promotes positive social skills through modeling and intervention, provides feedback to staff, and maintains accountability for staff, inmates, and property while following safety practices. Other duties may be assigned within the incumbent’s capabilities.

Requirements

Bachelor’s degree from a college or university accredited by an organization recognized by CHEA or USDE.
Two years of full-time, wage-earning substance abuse treatment experience. Each additional year of experience beyond the required two years may substitute for 30 semester hours from an accredited college or university on a year-for-year basis.
Current valid licensure as a Licensed Chemical Dependency Counselor (LCDC) by the Texas Department of State Health Services, or current certification as a Certified Criminal Justice Professional (CCJP) by the Texas Certification Board of Addiction Professionals.
Current valid licensure as a Qualified Credentialed Counselor (QCC), authorized to conduct counseling in a treatment environment.
Maintain valid licensure or certification for continued employment in the position.
Valid driver’s license with an acceptable driving record, unless waived by management.
Complete Correctional Awareness Training (CAT) before inmate contact.
Successfully complete annual in-service training requirements and pass an annual background check, both approved by the Texas Department of Criminal Justice.

Responsibilities

Perform complex technical assistance and implement quality assurance utilization review procedures.
Respond to inquiries about technical program and administrative rules, regulations, policies, and procedures.
Assist in monitoring, reviewing, interpreting, and evaluating the quality of services.
Assist in compiling and analyzing data, preparing reports, and recommending improvements to treatment services.
Conduct quarterly and ongoing self-monitoring using the approved self-monitoring plan and contract minimum compliance standards.
Work with the program director to submit quarterly performance measures reports.
Prepare, edit, and distribute correspondence, reports, forms, and other documents.
Prepare, interpret, and disseminate information about agency programs and procedures.
Develop, coordinate, and maintain record-keeping and filing systems.
Assist the program director in developing clearly defined goals, outputs, and measurable outcomes related to program objectives.
Assist the program director in tracking and evaluating outcome achievement.
Promote positive social skills by modeling appropriate behavior and intervening when inappropriate behaviors are observed.
Provide staff with regular feedback about social skills procedures and intervention techniques.
Maintain accountability of staff, inmates, and property, and adhere to safety practices.
Perform other duties as assigned within the incumbent’s capabilities.