Retail Quality Assurance Coordinator
About The Position
The Bernard Group is seeking a Retail Quality Assurance Coordinator for its Distribution Center team in Shakopee, Minnesota. The role ensures the accuracy and quality of graphic orders prepared for outbound shipping by inspecting graphic elements and confirming they meet company standards and customer expectations. The coordinator records inspection observations and quality data, may recommend process improvements, collaborates with team members, and maintains a clean, organized work area. The position also includes training other Retail Quality Assurance Coordinators and communicating issues to the Retail Program Manager. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. This is a full-time position. The stated compensation range is $52,000–$56,000 in base pay; it does not include possible additional compensation such as shift differentials. The Bernard Group describes itself as a 1,000-person, 100% employee-owned visual merchandising company.
Requirements
- High school diploma or GED required.
- Experience with critical computer applications, including Microsoft Excel.
- Ability to lift 40 pounds and to lift, push, pull, twist, bend, kneel, and reach throughout the workday.
- Ability to communicate effectively verbally and in writing, listen well, and present ideas concisely and effectively internally and externally.
- Ability to work in a fast-paced, multitasking environment.
- Organizational skills and strong attention to detail.
- Ability to work independently and manage and prioritize time.
- Technical proficiency or willingness to learn Gmail, Google Docs, Excel, TBG Systems, and various software and hardware.
- Trustworthiness, reliability, adaptability, and willingness to take on new challenges and tasks.
Nice To Haves
- Associate degree in a related field.
- One to two years of experience in Quality Assurance or the print industry.
- Employee ownership, customer loyalty, teamwork, enthusiasm, and a willingness to acknowledge mistakes are valued.
Responsibilities
- Safely conduct quality-control inspections, checks, and tests of graphic elements to ensure the correct parts match the assortment overview.
- Inspect materials, parts, and products before final kitting.
- Verify finished products meet or exceed customer expectations for organization and quality.
- Record observations and inspection information in a database and make recommendations for process improvements when appropriate.
- Identify and address quality issues or discrepancies promptly, implementing corrective actions as needed to prevent recurrence.
- Maintain product quality requirements using predetermined quality-control methods.
- Visually inspect graphics and elements for defects.
- Keep the work area and equipment clean, orderly, and organized.
- Instruct and train other Retail Quality Assurance Coordinators.
- Communicate issues to the Retail Program Manager.
- Manage data related to inspections, quality metrics, and other information needed for quality assurance.
- Complete administrative tasks, including merging data for printing and sorting labels.
- Assist in other areas, perform other assigned duties, and complete miscellaneous projects requested by management.
Benefits
- Paid time off that increases with tenure.
- Healthcare, dental, life insurance, and disability benefits.
- Paid parental leave.
- Employee Stock Ownership Plan; the company is 100% employee-owned.
- 401(k) with company match.
- Career development opportunities.
- Flexible work hours.
- Tuition reimbursement.
- Employee referral program.
- Safe and clean manufacturing environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
