Retail Quality Assurance Coordinator

The Bernard Group • Shakopee, MN

1d • Onsite

About The Position

The Bernard Group is hiring a Retail Quality Assurance Coordinator for its Distribution Center team in Shakopee, Minnesota. This role helps ensure graphic orders prepared for outbound shipping are accurate, meet company quality standards, and exceed customer expectations. The coordinator conducts inspections and tests, documents findings in database format, manages quality-related data, and may recommend process improvements. The role also involves collaborating with team members, training other Retail Quality Assurance Coordinators, communicating issues to the Retail Program Manager, and keeping the work area clean and organized.

The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. It is full-time. The Bernard Group is a 1,000-person visual merchandising company and is 100% employee-owned.

Requirements

• High school diploma or GED.
• Ability to effectively communicate verbally and in writing.
• Strong interpersonal skills, including listening and presenting ideas clearly and concisely.
• Ability to lift 40 pounds and to lift, push, pull, twist, bend, kneel, and reach throughout the workday.
• Ability to work in a fast-paced, multitasking environment.
• Organizational skills and strong attention to detail.
• Ability to work independently and manage and prioritize time.
• Technical proficiency or willingness to learn Gmail, Google Docs, Excel, TBG Systems, and various software and hardware.
• Trustworthiness, reliability, adaptability, and willingness to take on new challenges and tasks.

Nice To Haves

• Associate degree in a related field.
• Experience with critical computer applications, including Microsoft Excel.
• One to two years of experience in Quality Assurance or the print industry.

Responsibilities

• Safely perform quality control inspections, checks, and tests of graphic elements to verify that the proper parts match the assortment overview.
• Inspect materials, parts, and products before final kitting.
• Ensure finished products meet or exceed customer expectations for organization and quality.
• Record observations in a database and may recommend process improvements.
• Identify quality issues or discrepancies promptly and implement corrective actions as needed.
• Maintain product quality requirements using predetermined quality control methods.
• Visually inspect graphics and elements for defects.
• Keep the work area and equipment clean, orderly, and organized.
• Instruct and train other Retail Quality Assurance Coordinators.
• Communicate issues to the Retail Program Manager.
• Manage data related to inspections, quality metrics, and other quality assurance needs.
• Complete administrative tasks, including merging data for printing and sorting labels.
• Assist in other areas and perform other duties or miscellaneous projects as assigned by management.

Benefits

• Paid time off that increases with tenure.
• Healthcare, dental, life insurance, and disability benefits.
• Paid parental leave.
• Retirement savings programs, including an Employee Stock Ownership Plan and a 401(k) with company match.
• Career development opportunities.
• Flexible work hours.
• Tuition reimbursement.
• Employee referral program.
• Safe and clean manufacturing environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED