Property Manager Jobs

About The Position

Requirements

• At least two years of property management experience in multifamily and/or single-family homes.
• Deep understanding of property management operations, including leasing, maintenance, resident relations, and financial management.
• Awareness of local, state, and federal property management regulations, including the Chicago Residential Landlord Tenant Ordinance (CRLTO) and Cook County Residential Tenant Landlord Ordinance (CCRLTO).
• Working knowledge of major property components, including HVAC, roofing, plumbing, and electrical systems, as well as their costs and replacement methods; ability to help clients budget for capital improvements.
• Ability to ask contractors and maintenance staff informed questions and make repair-or-replace recommendations.
• Strong negotiation skills and ability to handle difficult conversations with empathy and clarity.
• Ability to remain calm, positive, and decisive in a fast-paced environment while meeting critical deadlines.
• Collaborative approach to working with leasing, maintenance, and financial teams.
• High school diploma or equivalent.

Nice To Haves

• Bachelor's degree.
• Active Illinois Real Estate Broker's license.

Responsibilities

• Ensure client interactions reflect company standards by providing appropriate solutions and making the company easy to do business with.
• Respond to client email, phone, and text communications within two hours, with a goal of resolving issues on the first call.
• Conduct quarterly client check-in calls to review properties and address concerns.
• Follow a monthly calendar of 14 client touchpoints, including inspections and tenant delinquency updates.
• Review property financials and return on investment, and provide clients with clear, accurate insights.
• Handle client concessions up to $250 and manage statement corrections.
• Guide new clients through onboarding, establish their needs, set expectations, and send initial communications.
• Advise clients on payment options and strategies to support timely collections while communicating transparently.
• Obtain owner approvals for work orders and turnovers in accordance with owner expectations.
• Communicate weekly with the leasing team about vacant units and coordinate strategy calls with leasing agents when a unit has had no applications after seven days.
• Negotiate resident renewals and credits to reach outcomes beneficial to both clients and residents.

Benefits

• Performance-based monthly bonus opportunity.
• Company-funded reading program worth up to $500 per year.
• $1,000 bonus for referring a team member who is hired.
• Two weeks of paid time off during the first year.
• Paid day off during the employee's birthday month.
• Seven paid holidays annually.
• Health, dental, and vision coverage; the company covers 75% of employee premiums and 25% of family premiums.
• 401(k) retirement plan.
• Optional life, AD&D, disability, and accident coverage.
• Healthcare FSA with employer premium assistance.