Client Services Property Manager

GC Realty & Development•Roselle, IL

18d

About The Position

GC Realty & Development, LLC is hiring a client-facing Property Manager to provide property owners with a seamless, responsive, and high-quality experience. The company manages roughly 1,500 units for more than 500 private investors across Chicago and its suburbs, and plans to grow to 3,500 doors over the next four years. The Property Manager will oversee client interactions, including onboarding, financial reviews, owner approvals, collections, and renewal negotiations. The role works closely with leasing, maintenance, collections, and financial teams and calls for sound judgment, strong negotiation skills, and composure in a fast-paced environment. The position offers growth potential as the company expands.

Requirements

At least two years of property management experience in multifamily and/or single-family homes.
Deep understanding of property management operations, including leasing, maintenance, resident relations, and financial management.
Awareness of local, state, and federal property management regulations, including the Chicago Residential Landlord Tenant Ordinance (CRLTO) and Cook County Residential Tenant Landlord Ordinance (CCRLTO).
Working knowledge of major property components, including HVAC, roofing, plumbing, and electrical systems, as well as their costs and replacement methods; ability to help clients budget for capital improvements.
Ability to ask contractors and maintenance staff informed questions and make repair-or-replace recommendations.
Strong negotiation skills and ability to handle difficult conversations with empathy and clarity.
Ability to remain calm, positive, and decisive in a fast-paced environment while meeting critical deadlines.
Collaborative approach to working with leasing, maintenance, and financial teams.
High school diploma or equivalent.

Nice To Haves

Bachelor's degree.
Active Illinois Real Estate Broker's license.

Responsibilities

Ensure client interactions reflect company standards by providing appropriate solutions and making the company easy to do business with.
Respond to client email, phone, and text communications within two hours, with a goal of resolving issues on the first call.
Conduct quarterly client check-in calls to review properties and address concerns.
Follow a monthly calendar of 14 client touchpoints, including inspections and tenant delinquency updates.
Review property financials and return on investment, and provide clients with clear, accurate insights.
Handle client concessions up to $250 and manage statement corrections.
Guide new clients through onboarding, establish their needs, set expectations, and send initial communications.
Advise clients on payment options and strategies to support timely collections while communicating transparently.
Obtain owner approvals for work orders and turnovers in accordance with owner expectations.
Communicate weekly with the leasing team about vacant units and coordinate strategy calls with leasing agents when a unit has had no applications after seven days.
Negotiate resident renewals and credits to reach outcomes beneficial to both clients and residents.

Benefits

Performance-based monthly bonus opportunity.
Company-funded reading program worth up to $500 per year.
$1,000 bonus for referring a team member who is hired.
Two weeks of paid time off during the first year.
Paid day off during the employee's birthday month.
Seven paid holidays annually.
Health, dental, and vision coverage; the company covers 75% of employee premiums and 25% of family premiums.
401(k) retirement plan.
Optional life, AD&D, disability, and accident coverage.
Healthcare FSA with employer premium assistance.