Client Services Manager

GardaWorld • Downers Grove, IL

2d • Onsite

About The Position

The Security Client Services Manager serves as the link between GardaWorld and its clients, ensuring exceptional service and supporting account success through proactive communication, problem-solving, and operational oversight. The role supervises security services at client facilities, strengthens relationships with clients and employees, and ensures contractual, regulatory, and company-policy compliance. The position is based in Chicago, Illinois, with daily in-person travel to client sites throughout the greater Chicago market. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required for work outside those days and hours as needed.

Requirements

• Authorized to work in the United States.
• College degree in business or a related field, or equivalent work experience.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• At least 1 year of management experience.
• Experience overseeing multiple sites.
• Leadership experience.

Nice To Haves

• 3 years of management experience preferred.

Responsibilities

• Supervise day-to-day security services at facilities and ensure service meets high standards.
• Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
• Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
• Visit and inspect supervisors and security officers assigned to accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective operations.
• Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
• Ensure compliance with federal, state, and local regulations in assigned accounts.
• Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
• Recommend approaches, policies, and procedures to continually improve departmental efficiency and services.
• Ensure progressive discipline is followed for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $75,000 per year.
• Monthly auto allowance of $500.
• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager