Client Services Manager

All Ways Caring HomeCare • Meridian, ID

7d

About The Position

The Client Services Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients receiving individualized care in their homes. The role supervises and guides caregivers, oversees scheduling, responds to client and employee needs, maintains relationships with referral partners and payor sources, and ensures appropriate documentation. It also includes periodic home visits and safety checks.

Requirements

• Prior scheduling and management or supervisory experience.
• Be accountable and reliable, with the ability to work independently and exercise good judgment.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication skills.
• Excellent customer service skills.
• Be well-organized, self-motivated, and able to manage client or employee needs with urgency in a fast-paced environment.

Nice To Haves

• Associate or bachelor’s degree in business, nursing, social services, or a related field of study, preferred subject to regulatory requirements.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers who provide direct care to clients.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Benefits

• Great company culture.
• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Benefits and supplemental plans.
• Employee Assistance Program (EAP).
• 401(k) participation.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed