Client Services Manager

GES•Hodgkins, IL

13d

About The Position

The Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. The position manages shows from planning through invoice collection, works with clients and internal teams to deliver services, and ensures events meet budget guidelines. The role reports directly to the Associate Director of Client Services or Director of Client Services. The position may involve travel of 25–50%, work at event sites, and long hours during several months of the year. The work environment can include noisy and crowded event floors, uncomfortable temperatures, dust, and other conditions. The role requires adapting to multiple settings and shifting responsibilities, working under pressure, and collaborating with both union and non-union employees. Compensation is $60,000.00+. Actual offers depend on individualized factors including skills, qualifications, experience, location, and role-specific competencies. Some positions may offer additional earnings such as bonuses, incentives, or commissions. GES offers a comprehensive benefits package to full-time employees.

Requirements

Ability to communicate and work collaboratively.
Ability to run new or modified processes.
Proficiency in multisystem management.
Ability to foster customer relationships.
General accounting and finance knowledge.
Must be extremely detail-oriented and able to multitask.
Understanding of and ability to work in lateral work streams.
Ability to adapt to multiple settings and shifting responsibilities and work under pressure.
Potential travel of 25–50%.
Ability to work nights, weekends, and at show sites; the position may require long hours during several months of the year.
Ability to work both independently and with others in a team atmosphere.
Ability to work with union and non-union employees.

Nice To Haves

College degree preferred.
Two years’ experience in the tradeshow, convention, hospitality industry, or similar experience preferred.
Basic understanding of pricing models and estimation.
Basic understanding of GES and onPeak products and services.

Responsibilities

Manage shows from planning through invoice collection.
Collaborate with clients to gather information, influence decision-making, and manage customer expectations.
Manage floor plans and write work orders.
Oversee the creation, approval, and distribution of service kits.
Work with internal departments to ensure work orders are completed.
Oversee show setup and teardown.
Generate show management invoices and follow up until they are collected.
Act as a liaison with show management, exhibitors, facility staff, production personnel, internal clients, and ancillary vendors, and build working relationships with them.
Ensure events are produced within established budget guidelines.
Manage budget and fiscal responsibilities for assigned events, including accuracy, forecasting, and management.
Fulfill the assigned role in the Show Planning process as required.
Manage to provide Key Performance Indicators.
Adhere to Business Standard Operating Procedures.
Perform other duties assigned and deemed necessary for the position.